Office & Program Manager

Office & Program Manager Theatre 360 Pasadena, CA Job Details Full-time $21 - $25 an hour 1 day ago Qualifications Interpersonal skills Filing Administrative experience Productivity software Office management Guest services

Full Job Description Position Overview:

Theatre 360 is an award-winning youth theatre school and professional training ground. We are seeking a highly organized, high-energy Office & Program Manager who thrives in a fast-paced, creative environment. This is a "linchpin" role. You are the face of the school for our families and the primary executor of our operational systems. We are looking for a professional who takes immense pride in "owning the standard," ensuring that every student check-in is warm, welcoming, and high-energy, every database entry is flawless, and the studio environment is always pristine. The Ideal Candidate The "Professional Finisher": You find deep satisfaction in following a specific protocol and executing tasks exactly to specification. The "Confident Face": You are warm, articulate, and professional with parents, capable of managing a busy lobby with grace. The "High-Retention Learner": You take excellent notes, ask smart, clarifying questions once, and take it from there. "Boutique"

Mindset:

You understand that in a small, elite studio, no task is too small, from updating a website to ensuring the restrooms are guest-ready.

Key Responsibilities Program Administration & Tech Management Registrar Excellence:

Manage student enrollment, billing, and class rosters using Sawyer Tools .

Digital Stewardship:

Execute precise updates to our Squarespace website and maintain an organized digital filing system.

Marketing Execution:

Launch email campaigns via Constant Contact and assist in the distribution of marketing assets based on established brand guidelines.

Customer Service:

Act as the primary point of contact for families via phone and email, providing authoritative and helpful information. Studio & Student Operations The "Front of House": Lead student check-in/check-out, ensuring a safe, organized, and high-energy transition between classes.

Facility Care:

Maintain a "show-ready" studio environment. This includes daily light cleaning (sweeping, wiping surfaces, restocking restrooms) to ensure a premium experience for our families.

Staff Support:

Prepare attendance sheets and materials for teaching artists to ensure classes start on time and run smoothly.

Production Coordination Logistics:

Manage audition check-ins, ticketing setups, and cast communication for all Theatre 360 rehearsals and productions.

Show Support:

Provide administrative and front-of-house support during tech weeks and performances.

Qualifications Experience:

2+ years of administrative experience (Arts Administration or high-end hospitality preferred).

Tech Savvy:

Proficiency in Microsoft Office is required. Experience with Sawyer, Squarespace, and Canva is a significant plus.

Communication:

Exceptional verbal and written communication skills; "no-attitude" professional demeanor.

Reliability:

Proven track record of punctuality and follow-through.

Requirements:

Must pass a background check and be comfortable with light physical tasks (setting up chairs, light cleaning, etc.). Schedule Academic Year (Sept-May): 8-hour weekday shifts, typically scheduled between 10:00 AM - 8:00 PM. Summer (June-Aug): 8:00 AM - 4:00 PM.

Production:

Availability for production weekends is required.

Pay:

$21.00 - $25.00 per hour

Work Location:

In person