Dental Operations Coordinator / Administrative Lead

Benefits:

Bonus based on performance Competitive salary Dental insurance Health insurance Paid time off Job Summary We are looking for a detail-oriented Operations Coordinator to support our Rancho office. This role is focused on administrative control, front office systems, and accountability tracking , allowing our Office Manager to stay focused on treatment coordination and growth. This is not a traditional front desk role — it is a systems and quality control position . Key Responsibilities Front Office & Administrative Oversee daily front desk flow and ensure schedule efficiency Maintain accurate patient records and documentation Verify completeness of charts and treatment documentation Quality Control & Chart Audits Perform routine chart audits for accuracy and compliance Ensure clinical notes, x-rays, and documentation meet standards Flag missing or incomplete records and follow through Aging & Collections Oversight Monitor AR aging reports and identify problem accounts Coordinate with billing team to resolve outstanding balances Track insurance delays, denials, and follow-ups Operational Support Support Office Manager with reporting and accountability systems Track KPIs (production, collections, case acceptance, etc.) Identify inefficiencies and help implement improvements Ideal Candidate Dental front office or administrative experience (required) Strong understanding of insurance, billing, and AR Detail-oriented and process-driven (this is critical) Able to hold systems accountable , not just "stay busy" Comfortable working alongside a high-performing Office Manager What This Role Is NOT Not a receptionist-only position Not a replacement for the Office Manager Not a passive admin role Why This Role Matters This position directly impacts: Collections Compliance Operational efficiency Patient experience