Eyewear Boutique Operations Leader

Eyewear Boutique Operations Leader Santa Clara, CA 95050 $75,000 - $85,000 a year $75,000 - $85,000 a year Do you lead from the sales floor and love elevating customer experiences? If guiding a high‑energy optical boutique, shaping a winning team, and delivering personalized style and vision solutions sounds like your sweet spot, this role is for you. Your Mission Run daily operations end‑to‑end: opening/closing, staffing, scheduling, and floor coverage Mentor sales associates and opticians—set goals, coach performance, and celebrate wins Boost topline results through expert product knowledge, upselling, and consultative selling Ensure every guest receives a bespoke experience from frame curation through final dispensing Own inventory control, visual presentation, and on‑time replenishment to brand guidelines Partner with the district or regional manager on hiring, reviews, and strategic planning Handle service escalations with poise; resolve issues quickly and thoroughly Safeguard compliance with optical standards, safety procedures, and company policies What It Takes to Thrive 2+ years leading in retail (optical, fashion, or specialty preferred) History of beating sales targets and driving KPIs People‑first leader who develops and retains strong teams Experience in optical dispensing, frame fitting, or close collaboration with licensed opticians is a plus Top‑tier communication and relationship skills Comfortable managing a metrics‑driven business Open availability on weekends as needed ABO Certified Why You'll Love It Here Base pay plus performance‑based incentives Medical, dental, and vision coverage Employee eyewear discount Advancement opportunities in a growing brand A creative, design‑forward culture that celebrates individuality