About the Role Every practice manager job is built differently. Most are built to keep the schedule full and the doors open. This one is built around the patient. Atlantic Dentistry is Gleam Dental Care's founding partner practice in Jacksonville, and our Bartram Park office is the one you would run. We are looking for someone who treats patient care as an act of service. Not a transaction, not a step in a workflow, and not something that gets squeezed when the day runs long. The right person believes a patient's needs come first, lives it in front of the team every day, and can teach it to everyone they hire. What You'll Own

• The practice runs.

Own the daily operation:

schedule utilization, patient flow, provider productivity, and room turnover. You see a gap in tomorrow's schedule today and fill it. Own proactive schedule management through daily and weekly schedule audits, including unscheduled treatment, recall and reactivation, broken appointments, provider downtime, and open time. Establish clear ownership across the team and follow through until gaps are resolved.

• Patients feel cared for.

Own the patient experience from the first phone call through follow-up. How a nervous patient is greeted. How long someone waits, and whether anyone tells them why. How treatment is explained in plain language before anyone is asked to say yes. How recall and reactivation are handled so no one falls through. How a complaint is resolved, quickly and without defensiveness. Patients should feel heard before they feel treated, and holding that standard is the most important thing you do. When the schedule and a patient's needs pull against each other, you find the way to serve the patient.

• The team performs.

Lead, coach, and develop the front office and clinical support team, teaching the service standard rather than just the process. Lead from the floor, not from an office. Stay connected to what is happening at the front desk, in hygiene, and on the doctor schedule throughout the day. Identify problems early, assign ownership, set expectations, and verify follow-through. Own hiring for your practice with People Ops, run the daily huddle, recognize the people who go out of their way for a patient, and have the harder conversations when someone does not. Partner closely with the doctors and Regional Manager to align patient care, schedule utilization, team performance, and practice goals while maintaining clear operational standards and accountability.

• The business grows.

Own production and collections goals, schedule utilization, case acceptance, accounts receivable, billing and coding accuracy, insurance verification, and the revenue cycle. Ensure recommended treatment is properly treatment-planned, presented, documented, and followed up when unscheduled. Use practice metrics—including production, collections, AR, case acceptance, cancellations/no-shows, recall, and schedule utilization—to identify opportunities and take action, not simply report numbers. Good numbers here are the result of patients trusting us, not the reason we do it. Report metrics to the Regional Manager and watch your reviews as closely as your production.

• The practice is compliant. Maintain OSHA and HIPAA compliance, infection control, Florida Board of Dentistry requirements, and documentation in Open Dental. Keep licenses, CPR certifications, and required training current for your team. Our Core Values We hire for values first. Four standards, every role, every location, every day:
• Own It. Be empowered. Lead with integrity. Find solutions.
• Be Relentless. Never settle. Anticipate needs. Elevate every interaction.
• Win Together. Build real relationships. Celebrate shared success. Support your team.
• Stay Humble.

Stay curious. Keep growing. Get better every day. Our mission is to empower forward-thinking dental leaders and teams to improve lives through connected, compassionate care. How we treat each other is how we treat our patients, and as practice manager you set that tone every day. Career Path & Growth Gleam is opening new practices across Northeast Florida, and we promote based on performance rather than tenure. A strong practice manager here can grow into a multi-site or Regional Manager role, or help open and lead a new location. Qualifications Required

• 3+ years managing a dental or medical practice, or 5+ years in a dental office with at least 2 years leading a team.
• A genuine service orientation, and a track record of coaching it into other people rather than only modeling it yourself.
• Experience owning the patient experience: complaint resolution, recall and reactivation, and patient feedback or online reviews.
• Working knowledge of dental insurance, billing, coding, and the revenue cycle, and experience owning production and collections goals.
• Demonstrated ability to proactively manage a dental schedule, including recall, reactivation, unscheduled treatment, cancellations, no-shows, and provider utilization.
• Working knowledge of OSHA and HIPAA requirements in a clinical setting.
• Proven ability to lead, coach, and hold a team accountable with both directness and warmth.
• Comfort with practice management software. Open Dental experience is a plus. Preferred
• Experience in a multi-location dental group or DSO.
• Experience opening a new practice or onboarding a full team.
• Experience with treatment plan presentation and case acceptance coaching.
• Bachelor's degree in Healthcare Administration, Business Management, or a related field, or certification in dental practice management. Your First 90 Days
• You know every team member's name, role, and what they are working on.
• You have listened to patients directly and fixed at least one thing they told you about.
• Daily huddles are running consistently and the schedule is managed proactively, not filled reactively.
• You have established consistent daily and weekly schedule-audit processes, and your team knows exactly who owns open time, unscheduled treatment, recall, reactivation, and broken-appointment follow-up.
• Your team can describe the standard for how a patient is greeted, informed, and followed up with, because you taught it and you model it.
• You know the key drivers of your practice—production, collections, AR, schedule utilization, case acceptance, recall, and cancellations—and can explain what is working, what is not, and what your team is doing about it.
• Compliance documentation is current.

How to Apply Submit your resume along with a brief note (3 to 5 sentences) describing a time a patient's needs came first when it would have been easier for them not to: what was happening, what you did, and what it meant to that patient. If you have taught that standard to a team, tell us how. Applications are reviewed on a rolling basis. Atlantic Dentistry and Gleam Dental Care are equal opportunity employers committed to building a diverse, inclusive, and high-performing team

Pay:

$65,000.00 - $80,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person