Be available to work a flexible schedule, including weekends, holidays, and varied shifts Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Assist staff with their job functions to ensure optimum service to guests. Assists with managing all aspects of employee performance to ensure productivity and a quality work environment. Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in the assigned department(s). Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections. Work closely with Housekeeping management to ensure accurate status of each room, readiness of rooms for check-in and report guest concerns. Other duties as assigned. Responsibilities Responsible to rotate between Front Desk, Night Audit, and Housekeeping Departments perform work functions in accordance with hotel and franchise standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum one year of front office management experience in the hospitality industry. Ability to satisfactorily communicate with guests, management and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of budget preparation and cost controls. Knowledge of local activities and attractions appropriate for clientele.