Office Manager About the Role We are seeking a proactive, hands-on Office Manager to oversee the day-to-day administrative and operational functions of multiple office locations for our client in the healthcare industry. This role is responsible for leading front office teams, ensuring operational consistency, resolving issues before they escalate, and creating an exceptional customer experience. This is an ideal opportunity for someone who is ambitious, thrives in a fast-paced environment, and wants to grow into a senior operations leadership role. We believe in promoting from within and investing in high-performing team members. Key ResponsibilitiesTeam Leadership Hire, train, coach, and develop administrative staff. Manage scheduling, staffing coverage, and day-to-day performance. Conduct performance reviews and address employee concerns. Foster a positive, accountable, and service-focused culture. Operations Management Oversee daily office operations across multiple locations. Ensure offices remain organized, efficient, compliant, and fully supported. Improve workflows, maintain SOPs, and identify process improvements. Manage office supplies, vendor relationships, and operational needs. Customer Experience Serve as the escalation point for customer concerns and resolve issues with professionalism and empathy. Coach staff on delivering outstanding customer service. Identify recurring issues and implement long-term solutions. Maintain a calm, solutions-oriented approach during challenging situations. Communication & Leadership Act as the liaison between office staff and executive leadership. Lead regular team meetings and communicate organizational updates. Proactively identify challenges and recommend solutions. Ensure policies and procedures are consistently followed across all locations. Qualifications Required Bachelor's degree preferred. 2+ years of office management, supervisory, or administrative leadership experience. Experience hiring, training, and managing teams. Strong conflict resolution and customer service skills. Excellent organizational, communication, and time management abilities. Proficiency with Microsoft Office and Google Workspace. Reliable transportation and willingness to travel between office locations as needed. Preferred Multi-site management experience. Healthcare or professional services experience. Familiarity with operational systems or practice management software. What We're Looking For We're looking for a motivated leader with a strong work ethic who enjoys solving problems, improving processes, and helping teams succeed. The ideal candidate is dependable, adaptable, and eager to grow into greater leadership responsibilities as the organization continues to expand. Benefits Competitive salary based on experience Health benefits 401(k) with company match Paid time off Professional development and advancement opportunities If you're looking for a career where your contributions are recognized and your growth is supported, we'd love to hear from you.

Pay:

From $65,000.00 per year

Benefits:

401(k) 401(k) matching Health insurance Paid time off

Work Location:

In person