Practice Operations & Patient Experience Manager Health Clarified - Northbrook, IL Full-Time | Competitive Salary - Negotiable Based on Experience + Performance Bonus Opportunities Join a Practice That Is Changing Lives At Health Clarified, we believe exceptional patient care begins with an exceptional team. We are a female-owned holistic health and chiropractic practice committed to helping people achieve lasting wellness through chiropractic care, lifestyle medicine, and innovative therapies. As our practice continues to grow, we're seeking a compassionate, organized, and motivated Practice Operations & Patient Experience Manager to help lead our daily operations while creating an outstanding experience for every patient who walks through our doors. If you're someone who enjoys helping people, thrives in a dynamic environment, takes initiative, and wants to contribute to a purpose-driven practice where your work truly matters, we'd love to meet you. What You'll Do As a key member of our team, you'll oversee the daily administrative and operational functions of the practice while helping create an exceptional patient experience from the first phone call through ongoing care.

Primary responsibilities include:

Overseeing daily office operations and workflow Managing scheduling, electronic health records (EHR), phones, and patient communications Delivering an exceptional patient experience while supporting patient retention Coordinating onboarding, and daily office administration Assisting with financial reporting and operational metrics Managing inventory, vendor relationships, and facility operations Supporting marketing initiatives, community outreach, and special events Identifying opportunities to improve systems, efficiency, and patient satisfaction Collaborating closely with our clinical, marketing, and administrative teams to support continued practice growth Who We're Looking For The ideal candidate is someone who naturally brings warmth, professionalism, and strong leadership to the workplace. You're organized, dependable, adaptable, and enjoy solving problems before they become obstacles. You communicate with confidence, enjoy building relationships, and are comfortable balancing multiple priorities in a fast-paced healthcare environment. You take ownership of your work, embrace new opportunities and are excited to contribute ideas that help our practice continue to grow. Preferred Qualifications Three or more years of experience in office management, healthcare administration, or practice management Experience using electronic health record (EHR) systems and business technology platforms Healthcare, chiropractic, wellness, or functional medicine experience preferred Excellent organizational, communication, and interpersonal skills Ability to work independently while contributing to a collaborative team environment Why Join Health Clarified? When you join Health Clarified, you're joining more than a workplace—you're becoming part of a team dedicated to improving lives every day.

We offer:

Competitive salary, negotiable based on experience, qualifications, and the value you bring to our growing practice Performance-based bonus opportunities Paid Time Off (PTO) Professional growth and advancement opportunities Reduced pricing on Health Clarified services after six months of continuous employment A supportive, collaborative, and mission-driven work environment where your ideas are valued and encouraged Schedule Full-time Monday-Friday (approximately 40 hours per week) Occasional Saturday availability required for special events and practice needs How to Apply If you're looking for an opportunity to make a meaningful impact while growing professionally in an innovative healthcare practice, we'd love to hear from you. Please submit your resume along with a brief cover letter sharing why you are interested in joining Health Clarified. Apply by submitting your resume and a cover letter detailing your interests. We look forward to learning more about you!

Pay:

$50,000.00 - $60,000.00 per year

Work Location:

In person