Front Office Supervisor

The Courtyard by Marriott Cleveland Westlake is the premiere extended stay hotel in the Westlake, Cleveland area. We provide our guests' with a "home away from home" during their long term stays. We are seeking a Front Office Supervisor candidate to grow with our company. We own and operate 3 Marriott hotels in the Akron/Canton/Indianapolis area so opportunities for advancement will be available. ###

Overview:

We are seeking a dynamic and highly motivated and customer-oriented individual to join our team as a Front Office Supervisor. You will play a crucial role overseeing the front office associates assuring top-notch guest service and working with our property Manager to ensure compliance with Marriott policies. You will play a crucial role in providing exceptional hospitality and ensuring a positive guest experience. This position requires excellent communication skills, attention to detail, and the ability to handle various tasks simultaneously. Previous Marriott experience is required. Fosse experience is required. This is an hourly position with incentives with the expectation of a 10 hours/day every week. ###

Duties:

• Work desk shifts when needed
• Train, manage and mentor the Front Office Associates
• Assists with answering guest service inquires
• Be the main contact with the Sales Department and assist with entering of contracts when needed.
• Ensure the safety and security of guests by following established procedures
• Maintain a clean and organized front desk area ###

Requirements:

• Previous Marriott and Fosse experience mandatory.
• Previous supervisory experience.
• Excellent communication skills
• Strong customer service and guest relations skills
• Ability to handle difficult situations with professionalism and empathy
• Attention to detail and accuracy
• Flexibility to work night shifts, weekends, and holidays as needed Join our team and be part of a dynamic hospitality environment where your dedication to exceptional service will be recognized and rewarded.

Apply today to start your career in the hotel industry!

Pay:

$19.00 per hour

Benefits:

Employee discount Flexible schedule Free parking

Work Location:

In person