Operations Manager

Operations Manager Passion Dental

LLC - 4.5

South Attleboro, MA Job Details $65,000 - $75,000 a year 17 hours ago Qualifications Clinical staff performance evaluation Employee onboarding Staff performance monitoring Healthcare claims management Team member evaluation Patient question and concern management Office activity coordination Managing teams in a customer support role Staff scheduling Customer satisfaction tracking HIPAA Workplace dispute resolution Patient complaint handling Team scheduling Mid-level Frontline customer support management Disciplinary action management Hiring Patient experience leadership Continuous improvement Customer service through social media Team training Healthcare practice operations management Health information regulatory compliance Recruiting Relationship management Interviewing Filing patient billing claims New hire orientation Clinical confidentiality policies Full Job Description The Office Manager is responsible for overseeing the daily functions of the dental office. Office Manager Responsibilities (include but are not limited to): Provide oversight and direction to the team to ensure the consistent delivery of adequate customer service. Participate in the interview process of all potential staff and provide support in the orientation and training of new employees. Perform competency evaluations of the office staff to ensure performance goals are met. Collaborate with the CEO to management to ensure consistent and efficient operation of the office including staffing, training, and scheduling. Lead, inspire, and motivate others to perform and develop in their respective duties. Manage and direct staff assignments and activities, in accordance with office policy and applicable laws. Participate in marketing goals and objectives. Oversee patient relationships and manage patient complaints. Maintain social media accounts and monitor patient satisfaction through patient reviews. Proficiently understand medical and dental billing and claims. Accurately send personal account and insurance statements. Coordinate staff meetings Engage in conflict resolution and conduct disciplinary action when necessary. Ensure compliance of all office staff to HIPAA regulations relating to patient records and privacy as well as state and federal regulations governing clinical practice. Take initiative to identify and execute ways to continually improve individual and practice performance. To the extent possible, help others perform their tasks when overloaded or backed up or to otherwise increase the operational and emotional performance of the practice. Perform other job-related duties as assigned.