Practice Manager-Multi Site

Jobs › Lowell, MA › Practice Manager-Multi Site J & J Asset Management Corporation Practice Manager-Multi Site Lowell, MA Apply Practice Manager-Muti Site We are seeking a high-caliber, results-driven Practice Manager to lead our Billerica and Lowell healthcare facilities into a new era of profitability and clinical excellence. This is not a maintenance role; we are looking for a turnaround specialist who can bridge the gap between clinical care and business performance. You will be responsible for closing the annual revenue leak, ensuring 100% credentialing compliance, and transforming our online reputation into a powerful engine for patient acquisition. Key Responsibilities Revenue Cycle & Financial Leadership

• Close the

Revenue Gap:

Act as the primary liaison with our outsourced billing partner.

Track Key Performance Indicators, conduct weekly reviews of performance, hold them accountable to Service Level Agreements, including achieving and maintaining a 95% Net Collection Rate.

• AR Strategy & Oversight:

  Collaborate with billing vendors to execute an aggressive burn-down strategy for Accounts Receivable, specifically monitoring their progress on balances over 120 days.

• Audit & Compliance:

  Conduct weekly audits of billing entries in eCW to ensure services are billed under the correct Rendering Provider (particularly Nurse Practitioners), eliminating audit risks and credentialing-related denials. Provider Accountability & Operations

• Clinical Throughput:

  Monitor provider productivity across both locations to ensure patient volume aligns with financial targets.

• Documentation Discipline:

  Hold medical providers accountable for signing clinical notes within 24 hours to prevent billing bottlenecks.

• Staff HR:

  Manage administrative and clinical support staff at both locations, fostering a culture of \"Patient First\" service combined with operational efficiency.

• HR:

  HR functions to hire, train, or terminate non-provider staff and assist in the hiring of providers. Credentialing Management

• Credentialing Vendor Oversight:

  Serve as the internal point of contact for the outsourced credentialing vendor. Maintain a rigorous internal tracking system to monitor the vendor?s pipeline, ensuring they complete all CAQH attestations and state-specific licensing without delays.

• Internal Alignment:

  Ensure internal staff promptly provides the credentialing vendor with all required documentation for new hires (NPs/PAs) prior to their start dates to eliminate disallowed-claim trends. Brand Reputation & Patient Experience

• Digital Growth:

  Execute a reputation management strategy to achieve a 4.2+ Star rating on Google, Yelp, and others.

• Review Velocity:

  Implement a process for the front desk to encourage satisfied patients to leave positive reviews.

• Issue Resolution:

  Actively monitor and professionally respond to all feedback, converting negative experiences into opportunities for practice improvement and brand loyalty. Qualifications & Requirements

• Experience:

  5+ years in medical practice management, preferably overseeing multiple sites in Massachusetts.

• Billing Expertise:

  Deep understanding of eCW (eClinicalWorks) and Revenue Cycle Management. Must be able to speak the language of billers and identify coding errors.

• Credentialing Knowledge:

  Proven track record of managing provider enrollment for MA-specific payers (MassHealth, Fallon, WellPoint), Medicare, and commercial.

• Technology:

  Usage of technology in all aspects of practice management, patient communication and engagement, staff development and collaboration.

• Workflow Automation & Technology:

  Leverage EMR capabilities, data dashboards, and modern workflow automation tools to monitor vendor performance, streamline front-desk operations, and eliminate bottlenecks.

•

Financial Acumen:

Ability to interpret P&L statements, AR aging reports, and productivity metrics.

Education:

Bachelor?s degree in Healthcare Administration or Business is required; MBA or CMPE a plus Active Filters Practice Manager-Multi Site Lowell, MA Clear All Apply