Medical Office Manager

Medical Office Manager

• Exceptional Membership-Model Primary Care Practice The Office Manager will provide the leadership skills to ensure that staff and physicians are providing the highest-quality patient experience.

The Office Manager will lead the non-physician staff with an exemplary work ethic and attention to detail. They will be responsible for the daily operations of the office and interact with the physicians on a routine basis. This is an in-person position.

Essential Job Responsibilities:

Establishes and maintains efficient workflows and operations. Ensures optimal management and operation of incoming calls and patient flow to provide an efficient and customer friendly experience. Follows meticulous attention to detail in managing customer interactions, minimizing errors and ensuring a consistently positive customer experience. Fosters a collaborative and positive work culture and accountability to enhance the productivity of the office and its employees. Addresses and resolves patient inquiries and complaints promptly and professionally. Serves as the primary point of contact for escalated patient issues, ensuring they are resolved to the patient's satisfaction. Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary. Ensures that the office is staffed appropriately, and that attendance is monitored appropriately. Supports physician scheduling and the coverage schedule of physicians. Spearheads recruiting, hiring, orientation, development, and evaluation of support staff. Oversees and approves office supply inventory, ensures that mail is opened and processed, and the office is opened and closed according to procedures. Supports and upholds established policies, procedures, goals, quality improvement, safety, environmental and infection control, and codes and requirements of regulatory agencies. Oversees revenue cycle management to optimize billing and collections and reports in a timely manner. With support from accounting, must be able to create a budget, manage accounts payable and payroll in tandem with outsourced accountants, manage insurance policies, and other financial matters. Works with physician leadership to implement innovative practice growth and quality solutions, improving patient outcomes and satisfaction. Continuously seeks opportunities to improve office operations and customer service delivery. Ability to utilize software, spreadsheets, ADP, and Microsoft Office is required. Knowledge of Athena Electronic Health Record is a plus.

Qualifications:

• Management experience in a medical setting (2+ years)
• Knowledge of HIPAA regulations and medical terminology
• Budgeting experience within a healthcare environment
• Strong leadership skills with a background in supervising medical office staff
• Familiarity with EMR and EHR systems in a medical office setting
• Strong customer service skills knowledge of metrics to assess performance
• Coordinator and scheduling experience
• Ability to collaborate in a medical setting

Job Type:

Full-time Compensation:

$75,000.00

• $100,000.

00 per year

DOE Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Paid time off Parental leave Vision insurance

Medical Specialty:

Home Health Primary Care Ability to commute/relocate: Reliably commute or planning to relocate to Bethesda, MD 20817 before starting work (Required)

Schedule:

8 hour shift Monday to

Friday Work Location:

In person

Pay:

$75,000.00

• $100,000.

00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Experience:

Medical office management: 2 years (Required) Ability to

Commute:

Bethesda, MD 20817 (Required)

Work Location:

In person