Responsibilities:

Operations About Us Elevé Esthetics is a premier, physician-led advanced aesthetic med spa in Jessup, Maryland, specializing in precision treatments and elevated, luxury care. We deliver personalized, science-backed aesthetic and wellness solutions designed to enhance natural beauty, balance, and confidence. Our practice features state-of-the-art technology and a highly skilled clinical team of board-certified physicians, nurse practitioners, registered nurses, and estheticians. We focus on injectables, laser treatments, RF microneedling, advanced skin rejuvenation, and wellness therapies—delivered in a calm, refined, spa-like environment where results and experience matter equally. We are in an exciting growth phase and are seeking a high-caliber Practice Manager to lead daily operations, elevate the client journey, and actively support revenue growth. Job Summary The Practice Manager is responsible for overseeing all operational, financial, and client experience aspects of the med spa. This is a hands-on leadership role that blends operations management with client-facing responsibilities. During the growth phase of the practice, the Practice Manager will also conduct aesthetic consultations, recommend treatment plans, and close packages and memberships until patient volume supports hiring a dedicated consultant. Strong consultative sales skills are essential. This role is ideal for a confident, solutions-driven leader who understands both luxury service and business performance and is comfortable stepping in wherever the practice needs leadership most.

Key Responsibilities:

Operations & Leadership Oversee all day-to-day operations, including scheduling, staffing, inventory, vendor management, and facility oversight Lead, train, and manage a team of providers, estheticians, and front desk staff to ensure exceptional service and accountability Establish and maintain SOPs that support efficiency, compliance, and a high-end client experience Ensure compliance with all medical spa regulations, safety standards, and clinical protocols Financial & Business Performance Manage budgets, P&L performance, revenue targets, and expense control Monitor KPIs related to revenue, utilization, conversion, retention, and profitability Implement systems and workflows that support scalable growth Sales & Client Experience Conduct aesthetic consultations during the growth phase, including facial analysis, education, and customized treatment planning. Confidently recommend and close treatment packages, memberships, and long-term care plans Serve as the standard-setter for consult flow, conversion, and patient education. Oversee the full client journey—from first inquiry through treatment follow-up and retention. Train and transition consultation responsibilities to a dedicated team member as volume increases Marketing & Growth Support Partner with ownership and marketing teams on promotions, campaigns, events, and community outreach Support social media and local partnerships that drive awareness and new patient acquisition. Ensure front desk and consult teams execute follow-up, rebooking, and retention strategies Physician Collaboration Work closely with physician leadership on treatment offerings, protocol optimization, and new service launches Provide operational insight and feedback to support clinical excellence and business growth. Qualifications 3+ years of management experience in a med spa, aesthetic clinic, medical practice, or luxury wellness/spa environment Proven leadership experience managing teams, operations, and performance metrics Strong consultative sales skills with demonstrated ability to close aesthetic treatment plans, packages, and memberships Working knowledge of aesthetic treatments, including injectables, lasers, RF microneedling, and advanced skincare (preferred) Excellent communication, organization, and problem-solving skills Comfortable working in a fast-paced, high-growth environment Proficiency with EMR/EHR systems, practice management software, and POS platforms Bachelor's degree in business, healthcare administration, or related field preferred (or equivalent experience) What We Offer Competitive base salary with performance-based bonuses Generous employee discounts on treatments and retail products Opportunity to grow into expanded leadership as the practice scales A collaborative, physician-led environment focused on excellence—not chaos Who Will Thrive in This Role This role is for a builder , not a placeholder. Someone who can lead a team, step into the consult room when needed, own results, and help shape the future of a growing aesthetic practice. If you believe leadership means action—and sales is part of service—this will feel like home. How to Apply Please submit your resume and a brief cover letter explaining why you're the right fit for Elevé Esthetics. Elevé Esthetics is an equal opportunity employer.

Benefits:

Employee discount Paid time off

Experience:

Medical Aesthetics:

1 year (Preferred)

Work Location:

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