The compensation range listed reflects the range Northern Light Health anticipates relying on in setting the wages for the position. The range may not necessarily include all additional compensation elements available, such as differentials, incentive programs and benefits.

Northern Light Maine Coast Hospital Department:

Medical Group Administration Position is located:

Ellsworth Family Practice Work Type:

Full Time Hours Per Week:

30 Hours per

Week Work Schedule:

7:30 AM to 5:00

PM Salary Range :

$ 20.27 - $30.90

Exempt:

Yes Summary :

Under the direction of the Office Manager and Administrative Director and in coordination with the Office Medical Director, the Office/Clinic Supervisor is responsible for the day-to-day business operations of the clinic, including operational excellence, patient care delivery and satisfaction, and employee engagement. This position requires basic generalist skills across a variety of disciplines including accounting and budgeting, work flow analysis, project planning and implementation, human resources, quality improvement, compliance, and customer care. Prior management and supervisory experience, preferably in a medical setting, is required, with knowledge of Medicare, Medicaid and third-party payers preferred. Core measurement categories for this position include: Financial, Quality, Growth, Patients, Employees.

Responsibilities :

Demonstrates knowledge of appropriate Office systems Demonstrates knowledge of Front Office positions/protocols. Coordinates and facilitates rescheduling of provider's clinic and or schedules. Interviews potential employees and On-boards new employees. Organize, coordinates and completes assigned projects for the administrative director and/or clinicic manager in a timely manner. Coordinates and assists with all facets for the Electronic Medical Record (EMR) and Scheduling systems. Acquires, maintains and demonstrates working knowledge of the practice's managed care plans. Compliant by attending and/or completing all mandatory education. Assumes necessary functions of Practice/Office Manager in his/her absence. Compiles data for provider availability. Coordinates scheduling for Front Office Staff, through preparation of daily schedules, ensuring adequate staffing to meet patient care needs Approves PEP time, vacations and makes recommendations to Office manager/Director regarding unusual circumstances. Completes initial Staff Performance Evaluations for area of responsibility and participate with the Office Manager/Director in delivering employee performance evaluations. Quickly and effectively mediates and resolve Front Office and Clinical staff conflicts. Comprehensively trains and orients all new employees, tour new employees through the practice while introducing them to staff. Arranges and ensures successful staff training on all required office systems. Works with the office manager/administrative director in establishing Departmental Directives and office protocols. Schedules staff meetings and prepares agendas. Completes weekly payroll for department to include any edits and payroll change requests. Maintains departmental attendance tracking. Reports to Office Manager/Director when disciplinary action is warranted. Assists in the prepararation and management of the annual budget for the clinic. Solicits input on department's needs and purchases; orders medical and office supplies as needed. Maintains accurate inventory records. Collects and processes quality improvement data. Utilizes evaluation methodologies to measure and assure quality reporting by staff. Prepares timely reports as required. Collaborates with other departments or external services to achieve departmental or organizational goals. Assures all aspects of patient care are performed in an environment that optimizes patient safety and reduces the likelihood of errors. Collaborates with ancillary services to provide a safe, clean and secure environment for patients, staff and visitors. Establishes and maintains provider schedules; assures patients are scheduled for appointments in a timely fashion. Facilities increased collections of time of service. Coordinates and directs patient accounting to consistently produce accurate bills which are paid in a timely manner. Reconciles patient account information. Works with MCPA billing to assure accurate charges, coding and researching billing questions as required. Offers solutions for billing inefficiencies. Assists manager/director to ensure prompt handling of patient inquiry and complaints, escalating as appropriate, and resolving issues within the designated time frame. Understands and uses HR policies and tools to effectively motivate staff, build team work, and achieve goals and results through others. Effectively delegates. Participates in selection of staff and recommends corrective action to address performance deficiencies. Provides input for professional growth and development of staff in collaboration with the Office Manager. Develops/revises comprehensive departmental orientation program and competency assessments. Assures ongoing staff competencies, and verifies that licensed staff maintain current credentials. Assists manager in the commpletion of performance appraisals in a timely fashion, and provides regular, informal coaching and ongoing feedback. Maintains effective, ongoing communications with staff; understands their issues and concerns and recommends/implements appropriate action plans to address them. Plans and conducts regular staff meetings, maintaining minutes. Assures all employees actively participate and understand the department's Quality Improvement and Assurance Plan. Takes appropriate action t recognize staff for achievements and celebrate accomplishments.

Other Information :

Minimum of two years of supervisory experience, preferably in a medical setting is required, with knowledge of Medicare, Medicaid and third party payers preferred. Experience developing and implementing process improvements and measuring results. Demonstrated ability to work with providers, staff, colleagues and administrative support staff in a collaborative manner. Experience using Lean, Six Sigma or other process improvement methodologies preferred. Excellent computer skills, including MS Office suite proficiency, are required. Knowledge of Meditech and other medical office applications a plus. Competencies and Skills 2+ years of relative work experience required.

Effectively Communicates:

Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level. Word processing, spreadsheets, data entry, database experience and other computer related skills. Behaves with

Integrity and Builds Trust:

Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.

Cultivates Respect:

Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.

Fosters Accountability:

Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.

Practices Compassion:

Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. Education Required High School Diploma/General Educational Development (GED)Associates degree in Business Administration preferred. Working Conditions Prolonged periods of sitting. Prolonged periods of standing. Prolonged periods of walking. Work with computers, typing, reading or writing. Lifting, moving and loading less than 20 pounds. Northern Light Maine Coast Hospital in Ellsworth, Maine is a full-service hospital, serving both Hancock and western Washington Counties. Our 64-bed facility provides emergency, primary and specialty care, acute inpatient, diagnostic, birthing, and surgical services. At Maine Coast Hospital, we dedicate ourselves to providing exceptional medical care with the personal touch and convenience only a community hospital can offer. Maine Coast has earned both national and state recognition for patient safety, outcomes, and patient satisfaction. Maine Coast Hospital is a member of Northern Light Health, an integrated statewide health delivery system that is raising the bar with no-nonsense solutions that are leading the way to a healthier future for our state . Northern Light Health offers a broad range of services, including nine hospitals, primary care and specialty physician practices, long-term care, home health and hospice agencies, and emergency ground and air transport. The Ellsworth community is a short drive to the scenic Maine coast and is near Acadia National Park with mountains and exceptional year-round recreation including hiking, biking, fishing, hunting, boating, skiing, golf, and more. Our neighborhoods are safe, friendly, and have outstanding schools. Enjoy the best of both worlds, practicing at a smaller community hospital in one of the most beautiful places in Maine while having the support of a large healthcare system. Questions?

Contact Talent Acquisition:

phone: 207-973-7100 email: talentacquisition@northernlight.org Coastal, Ellsworth, Maine, MCH, MCMH, Rural Health Care