About Mill City Laser Mill City Laser is one of the Twin Cities' premier locally owned and operated laser hair removal and skin care studios — named a 2026 Best of the Twin Cities winner (Silver, Laser Hair Removal) by Mpls.

St.

Paul Magazine's Readers' Poll . Since 2017, we consistently earn 5-star ratings from client reviews , built on immaculate care, real results, and a team that makes every client feel heard and in control of their treatment. We are a proud woman-and Black-owned business in the heart of Minneapolis. This is your chance to help run a respected, award-winning brand that this city loves. The Role This hire is really important to the owners as you will be the person who keeps Mill City Laser running smoothly every single day — owning client operations, billing, staff, vendors, and the studio itself. Ownership will remain focused on marketing, growth, and community, and will be available as a resource, but the daily operation of the business will be yours . If you take pride in being the dependable backbone of a respected small business, this role is for you. What You Will Own Client experience: Manage the appointment calendar and scheduling, respond to client emails and texts promptly and warmly, and handle questions, rescheduling, and the occasional difficult conversation with professionalism. Billing & memberships: Oversee subscription billing and payments, resolve billing questions and disputes, manage memberships and promotions, and keep clean financial records for the owners. Records & compliance: Review client intake paperwork, maintain accurate treatment records, and ensure the team follows the medical protocols set with our medical director.

Team leadership:

Supervise and support a small team — scheduling, coverage, training, and being the go-to person in the building.

Facility standards:

Ensure the studio is in pristine, client-ready condition every single day. You will manage the cleaning crew, set the standard, inspect the space daily, and hold the crew accountable to it. Vendors & supplies: Manage supply ordering and inventory, and coordinate with our property management and service vendors.

Continuous improvement:

Spot what is inefficient and fix it. We have invested in modern tools and automation; you will use them daily and help us make them better. What We Are Looking For 2+ years managing a med spa, aesthetics or dermatology clinic, dental office, salon, or similar appointment-based service business (strongly preferred). Comfortable being the senior person on-site and making decisions independently. Strong with everyday software — scheduling systems, billing platforms, email, and spreadsheets — and a quick learner of new tools. Excellent communication and a calm, client-first demeanor. Highly organized, proactive, and trustworthy with money and confidential client information. Local, reliable, and able to work on-site full-time. MCL is an equal opportunity employer committed to diversity and inclusion. We strongly encourage women and persons of color to apply. Nice to Have (Will Make You Stand Out) Licensed esthetician or laser technician — not required, but a real plus. It means you can speak the clinical language with clients and step in to cover a treatment in a pinch. Experience with Acuity Scheduling, Maxio/Chargify, or Google Workspace.

The Details Location:

On-site at our studio, 322 E Hennepin Ave, Minneapolis, MN 55414

Schedule:

Full-time, Monday-Friday, during our business hours (we can be flexible for the right person)

Compensation:

$50,000-$65,000/year depending on experience

Benefits:

401(k) with employer match, healthcare stipend, generous paid time off, and bonus opportunities

Pay:

$50,000.00 - $65,000.00 per year

Benefits:

401(k) 401(k) matching Flexible schedule Health insurance Paid time off Application Question(s): Do you have experience independently managing daily operations for an appointment-based service business such as a med spa, aesthetics or dermatology clinic, dental office, or salon? Do you have the ability to work on-site full-time at the Minneapolis studio location? Do you have 2+ years of experience managing a med spa, aesthetics or dermatology clinic, dental office, salon, or similar appointment-based service business? Do you have proficiency with scheduling, billing, email, and spreadsheet software, with ability to quickly learn new tools? Do you have experience supervising and scheduling a small team in a client-facing environment?

Work Location:

In person