After-Hours Office Supervisor, Veterinary Health Center

After-Hours Office Supervisor, Veterinary Health Center University of Missouri - 4.1 Columbia, MO Job Details Full-time $19 - $22 an hour 1 day ago Benefits Paid parental leave Caregiver leave Disability insurance Health insurance Dental insurance Paid time off Parental leave Vision insurance Qualifications Staff supervision Full Job Description Hiring Department Department of Veterinary Medicine & Surgery Job Description The College of Veterinary Medicine at MU is on a mission to educate and train outstanding clinicians and scientists, generate new knowledge, engage stakeholders, and foster economic growth, all of which promote and protect the health and welfare of animals and people. Simply put, our mission is to Teach, Heal, Discover, and Serve. Veterinarians throughout the Midwest refer animal clients to the Veterinary Health Center for specialized diagnoses and treatment. With sophisticated therapeutic equipment that includes an underwater treadmill, advanced imaging techniques, and groundbreaking equine lameness diagnostic equipment, we are a center for animal healthcare. The VHC provides emergency care 24 hours a day for existing patients and until 10:00 p.m. for new patients. The After-Hours Office Supervisor works Monday through Friday from 4:00 p.m. to midnight and is responsible for overseeing all front-line emergency operations during nights, weekends, and holidays. Once daytime shifts end, staffing levels are significantly reduced; however, the demand for timely, coordinated emergency care remains constant. During these hours, it is critical that emergency services function efficiently from the moment a client enters the building until discharge. The After-Hours Office Supervisor plays a vital role in ensuring this continuity of care. This position is essential to the operational stability, staff support, and high-quality emergency service delivery at the VHC. Primary responsibilities for this position include, but are not limited to: Serving as the primary point of contact for the hospital after standard business hours, handling all incoming emergency calls from small animal, equine, and food animal clients, as well as referring veterinarians (RDVMs). Greetings clients, collecting client personal information, and registering patients in the hospital information system. Triaging and directing calls, collecting complete client information and histories, and confirming stabilization and code status. Notifying emergency personnel upon client arrival and communicating case severity. Discussing payment and financing options, processing payments at discharge, and explaining after-hours charges and billing. Supervising after-hours part-time staff, including creating staff schedules, ensuring adequate staff coverage, and providing training to after-hours employees. Monitoring the waiting room and reception area, ensuring client needs are met, and maintaining the general appearance and upkeep of the public areas during after-hours periods. Other duties as assigned. Shift This is a full-time, 40-hour week position. Hours are Monday - Friday, 4:00p to 12:00a. These hours are eligible for shift differential in addition to the base pay listed below. Minimum Qualifications Bachelor's degree or equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary; 1 of these years must be spent supervising. Preferred Qualifications Successful candidate will exhibit the following skills and core competencies: Be able to handle high-stress, emergency or urgent situations calmly and effectively Present a friendly and empathetic demeanor. Maintain a high level of professionalism Communicate clearly and effectively with internal and external constituents and clients Bring a high degree of organization and attention to detail. Exhibit a willingness to learn and grow professionally, as well as be a supportive and collegial Previous experience providing in-person, client-focused, customer service in a clinical setting Previous experience within a medical or veterinary setting and familiarity with medical or veterinary terminology

Anticipated Hiring Range Salary Range:

$19.00 to $22.00 per hour

Grade:

GGS-008

University Title:

Office Supervisor Internal applicants can determine their university title by accessing the Talent Profile tile in myHR. Benefit Eligibility This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits. Equal Employment Opportunity The University of Missouri is an Equal Opportunity Employer. To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.