Dental Assistant Office Manager

Who We Are At Diamond Braces, we improve lives through healthier smiles. Our mission is to provide orthodontic care that is affordable, accessible, and delivered with exceptional service—the "AAA Experience." We operate with a "No Smile Left Behind" philosophy and hold ourselves to high standards of accountability, professionalism, and operational excellence. We are a fast-growing orthodontic organization offering structured career paths, leadership development, and long-term advancement opportunities for individuals who are serious about growth. The Role We are seeking a strong, disciplined, and results-driven Dental Assistant Office Manager to lead daily operations, drive team performance, and ensure an outstanding patient experience. This is not a clerical role. This is a leadership position responsible for: Operational execution Team accountability Patient flow management Financial performance Compliance standards The ideal candidate operates the office as if it were their own business. Key Responsibilities Leadership & Team Management Lead, coach, and hold staff accountable to performance standards Conduct structured team meetings and performance reviews Foster a professional, organized, and disciplined work environment Address performance issues promptly and document corrective action Recruitment & Staff Development Participate in interviewing and hiring decisions Onboard and train new team members Develop future leaders within the office Operational Oversight Manage scheduling, patient flow, and daily productivity Ensure the office operates efficiently during high-volume hours Monitor workflow and eliminate inefficiencies Financial & Administrative Management Oversee payroll hours, supply costs, and expense controls Monitor production and performance metrics Support billing processes and ensure financial accountability Compliance & Risk Management Ensure compliance with healthcare regulations and company policies Maintain accurate and secure patient records Enforce professional and ethical standards Patient Experience Resolve escalated patient concerns Maintain a high level of customer service Ensure the "AAA Experience" is consistently delivered

Qualifications Required:

Minimum 2 years of office management or supervisory experience Experience in a dental or healthcare setting preferred Strong leadership presence and communication skills Ability to manage multiple priorities in a fast-paced environment Comfort with financial metrics and performance tracking Professional demeanor and organizational discipline

Preferred:

Experience managing teams of 5+ employees Familiarity with dental practice management software Experience in orthodontics Work Schedule Weekdays, some Saturdays In-person role Local travel between offices may be required Compensation & Benefits Salary starting from $65,000 (final offer based on experience and qualifications) Performance-based bonus opportunities Health, dental, and vision insurance 401(k) with company match Paid time off and holidays Discounted orthodontic care for you and your family Loan assistance for dental assistant school and continuing education Professional growth and leadership development opportunities Equal Opportunity Employer Diamond Braces is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Applicants have rights under Federal Employment Laws. For more information, please review the Department of Labor's "Know Your Rights" notice.