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Practice Manager
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Westwood Regional Veterinary Hospital
Westwood, NJ (In Person)
$130,000 Salary, Full-Time
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Job Description
Position Summary The Practice Manager (CVPM) — Veterinary Operations serves as the senior operational leader for a privately owned, multi-doctor veterinary hospital group operating across two locations in northern New Jersey. This role has full accountability for day-to-day hospital operations, financial performance, staffing strategy, regulatory compliance, facility oversight, and cross-site standardization. The position is designed for a seasoned veterinary operator who can lead in a high-performance, clinician-led environment, partner effectively with veterinarians on workflow and growth initiatives, and execute at scale across a multi-site footprint. The Practice Manager is expected to translate ownership goals into measurable operational results while building a stable, compliant, and high-accountability culture. About the Organization The organization is a well-established, privately owned hybrid emergency and general practice with a strong growth agenda and ongoing investment in facilities, specialty services, and team development. Current initiatives include rehabilitation program relaunch, specialty equipment deployment, two-site operational optimization, and preparation for future service-line and site expansion. Key Responsibilities Multi-Site Operations
- Direct daily operations across both hospital locations, including client service, technician workflow, scheduling, inventory coordination, supply management, and vendor oversight.
- Standardize operating procedures, performance expectations, and reporting practices across sites.
- Maintain consistent service delivery, staffing coverage, and communication between locations.
- Travel between hospital sites as needed; expected distance between sites is approximately 20-30 miles, with mileage reimbursement at the applicable IRS rate. Financial Management
- Own monthly profit-and-loss review processes with practice ownership, including variance analysis, action planning, and follow-through.
- Develop annual operating budgets and contribute to capital planning.
- Monitor key revenue-cycle and operational metrics, including average transaction values, average client transaction trends, accounts receivable aging, labor efficiency, and margin performance.
- Lead procurement discipline, vendor review, and consolidation efforts across both hospitals. Team Leadership
- Provide leadership across an estimated 45-60 team members, including DVMs, LVTs, CSRs, kennel staff, and rehabilitation support personnel.
- Build and execute recruiting strategies for clinical and non-clinical roles, including DVM, LVT, and CSR hiring.
- Lead onboarding, coaching, accountability, performance management, retention planning, and culture development.
- Oversee compensation benchmarking, annual review administration, incentive tracking, and bonus administration. Compliance and Risk Management
- Oversee regulatory and operational compliance across both sites, including controlled-substance safeguards, workplace safety, medical record audit readiness, and biohazard handling protocols.
- Support compliance with DEA registration and controlled-substance handling requirements applicable to veterinary practices.
[web:
7][web:10]- Maintain processes aligned with OSHA workplace safety obligations and veterinary operational risk controls.
[web:
7]- Partner with HR and ownership to support compliance with New Jersey employment requirements, including wage-and-hour obligations, earned sick leave administration, and equal employment opportunity expectations.
[web:
3][web:15][web:1]- Maintain documentation, internal controls, and audit readiness for accreditation, licensing, and practice standards. Capital Projects and Growth
- Lead operational rollout of the canine rehabilitation program relaunch in partnership with clinical leadership.
- Coordinate facility upgrades, equipment implementation, vendor scheduling, and post-launch operational integration.
- Support expansion planning, including operational readiness for a potential third location and additional specialty service lines. Client Experience
- Act as the escalation point for service recovery matters and client concerns.
- Monitor online reputation, response practices, and client experience trends.
- Partner with hospital leadership to improve service consistency, communication standards, and client retention.
- Active CVPM certification in good standing through the Veterinary Hospital Managers Association (VHMA).
- Minimum 5 years of progressive veterinary practice management experience.
- At least 2 years of experience overseeing more than one location, more than one DVM, or a specialty or mixed-specialty veterinary hospital.
- Demonstrated ownership of P&L for a veterinary practice generating at least $3 million in annual revenue per location.
- Proven experience hiring veterinarians, licensed veterinary technicians, and client service personnel in a competitive labor market.
- Working knowledge of veterinary practice management systems such as Avimark, Cornerstone, ImproMed, ezyVet, or Pulse, along with operational and financial reporting.
- Strong knowledge of New Jersey employment compliance, including wage and hour expectations, earned sick leave requirements, and anti-discrimination obligations.
[web:
3][web:15][web:1]- Strong working knowledge of DEA controlled-substances requirements and OSHA safety expectations relevant to veterinary settings.
- Excellent written communication skills, including policy drafting, SOP development, and owner-facing reporting.
- Ability to operate effectively in a clinical environment, including reading medical records and following clinical workflows. Preferred Qualifications
- Experience with a corporate veterinary operator such as VPP, NVA, Thrive, Mars, CVP, or AVG in a regional, field, or operations-management capacity.
- Prior AAHA accreditation or accreditation-readiness experience.
- Experience with Lean, Six Sigma, or comparable operational improvement frameworks.
- Bachelor's degree in business administration, healthcare management, or a related field.
- MBA or MHA preferred, but not required.