Dental Office Manager Inspire Dental Portland, OR Job Details Full-time $72,000 - $82,000 a year 3 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Qualifications Accounts receivable management Automation Sales experience within healthcare Dental insurance Sales team management Digital transformation Change management Team development Health insurance knowledge Technology management Continuous improvement Sales coaching Data analytics Management reporting Financial performance measurement Sales leadership AI-driven automation Process management Full Job Description We're Looking for an Exceptional Dental Office Manager Inspire Dental is looking for a driven, highly organized Dental Office Manager who can lead people, drive performance, and take full ownership of the office. This is not a position for someone who simply maintains the schedule, answers questions, and keeps the office afloat. We're looking for a modern dental leader who sees what needs to happen, creates a plan, and follows it through to completion. You understand that an excellent dental office is both a healthcare practice and a business. You know how to coach a team, improve treatment acceptance, strengthen collections, manage insurance and A/R, and create an exceptional patient experience. You're also digitally fearless. You welcome AI, automation, dashboards, and new systems because you know the right technology can make a great team even better. If you're energized by growth, accountability, organization, and measurable results, this may be the opportunity you've been looking for. What You'll Own Leadership and Team Performance Lead the daily operations of the office with confidence, consistency, and urgency Create a positive, accountable, high-performance team culture Lead morning huddles and ensure the team is prepared for the day Coach team members in communication, patient experience, sales, and follow-through Set clear expectations and address performance concerns directly Conduct regular one-on-one meetings, provide feedback, and support employee development Coordinate onboarding, training, and ongoing competency Ensure policies, workflows, and checklists are followed consistently Recognize strong performance while holding the team accountable when standards aren't met Sales and Practice Growth Drive treatment acceptance and help patients move confidently forward with care Coach the team on presenting value, discussing finances, and overcoming patient concerns Monitor presented treatment, accepted treatment, unscheduled treatment, and follow-up Ensure every patient receives timely and consistent follow-up Improve new-patient conversion, schedule utilization, reactivation, retention, and referrals Identify missed opportunities and take action before they become lost revenue Support practice growth without sacrificing the patient experience Insurance, Collections, and Accounts Receivable Maintain strong working knowledge of dental insurance, claims, adjustments, denials, and benefits Monitor insurance and patient A/R, including aging trends and balances over 90 days Ensure claims, attachments, narratives, and supporting documentation are accurate Oversee insurance follow-up and hold outside billing partners accountable Review payment posting, adjustments, outstanding claims, patient balances, and payment requests Identify recurring breakdowns and correct the underlying process Ensure patient accounts are documented accurately and consistently Protect collections while maintaining a respectful, solutions-focused patient experience Scheduling and Operational Excellence Maintain a productive, intentional schedule for doctors and hygiene Monitor open time, provider capacity, production goals, and scheduling opportunities Ensure the team responds quickly to cancellations and schedule gaps Coordinate provider, hygiene, specialty, and surgical workflows Keep the office organized and ensure important tasks are completed on time Create clear systems when a process is missing or inconsistent Anticipate operational issues and solve them before they disrupt the office Communicate priorities, ownership, and deadlines clearly Data, Technology, and AI Use KPIs, dashboards, and reports to guide decisions and priorities Track production, collections, treatment acceptance, A/R, schedule utilization, patient retention, and team performance Turn data into clear action plans—not just reports Lead the team's adoption of new systems and workflows Embrace AI, automation, and digital tools that improve efficiency and the patient experience Maintain accurate information within Open Dental and other connected platforms Partner with leadership and vendors to resolve system or workflow issues Look continuously for smarter, faster, and more reliable ways to operate What Success Looks Like A successful Office Manager at

Inspire Dental:

Knows the office's numbers and can explain what's driving them Keeps insurance and patient A/R moving in the right direction Improves treatment acceptance and follow-up Maintains a productive, well-managed schedule Builds a team that understands expectations and follows through Addresses problems early instead of allowing them to grow Uses technology to reduce manual work and strengthen accountability Communicates clearly with the team, providers, patients, vendors, and leadership Brings solutions—not just problems Takes complete ownership of results What We're Looking For Required Previous dental office leadership or management experience Strong dental insurance and accounts-receivable knowledge Experience with treatment coordination, sales, or case acceptance Proven ability to coach employees and improve performance Exceptional organization, prioritization, and follow-through Confidence holding team members accountable Strong understanding of dental scheduling and front-office workflows Comfort reviewing KPIs, reports, and financial performance Excellent written and verbal communication Confidence learning and implementing new technology Genuine enthusiasm for AI, automation, and digital systems Preferred Experience managing a busy, growth-focused dental practice Experience with Open Dental Experience with Dental Intelligence or similar analytics platforms Experience overseeing an outside billing or revenue-cycle partner Documented success improving collections, treatment acceptance, A/R, or schedule performance Experience leading organizational or technology changes You'll Thrive Here If You Are Highly organized and always several steps ahead Competitive, goal-oriented, and motivated by measurable results Warm with patients but firm about standards Comfortable having direct, respectful conversations Able to coach different personalities without lowering expectations Curious, resourceful, and quick to learn Calm under pressure and capable of prioritizing effectively Someone who takes initiative without waiting to be asked Excited to build something better—not maintain the status quo Proud to be the person others can count on This Role Probably Isn't Right for You If You Prefer to wait for direction before taking action Avoid sales conversations or accountability Are uncomfortable discussing money with patients Don't enjoy working with reports, goals, or KPIs Resist new technology, AI, or changes to established processes Need frequent reminders to complete important follow-up See insurance and A/R as someone else's responsibility Avoid difficult conversations when expectations aren't being met Want a position where maintaining the current state is enough Schedule and Compensation Full-time, salaried position Monday-Thursday schedule On-site at Inspire Dental in Tigard, Oregon Salary range: $72,000-$82,000 annually, based on directly relevant experience and demonstrated results Performance-based bonus opportunity Benefits include paid time off, paid holidays, a medical contribution, dental benefits, and 401(k) eligibility

Pay:

$72,000.00 - $82,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Application Question(s): How many years of experience do you have leading or managing a dental office? Do you have hands-on experience reviewing dental insurance aging reports, following up on unpaid claims, resolving denials, correcting account balances, and managing patient and insurance A/R? Tell us about one measurable result you achieved in treatment acceptance, collections, scheduling, or accounts receivable. Please include the starting point, the actions you personally took, and the final result. Describe a time you coached an employee whose performance or follow-through was below expectations. What did you say, what expectations did you establish, and what was the outcome? A patient says, "I need to think about it," after being presented with recommended treatment. How would you coach the team to respond in a helpful, confident, and ethical way? What dental technology, automation, or AI tool have you successfully adopted or implemented? What problem did it solve, and how did you get the team to use it consistently? This is a full-time, salaried, on-site position at Inspire Dental in Tigard. The schedule is Monday through Thursday, and the salary range is $72,000-$82,000 annually, based on experience. Are you comfortable with the schedule, location, and compensation range?

Work Location:

In person