Physician Practice Manager

Job Type Full-time Description Ready to Elevate Healthcare Operations? If you're passionate about leading high-performing medical practices and thrive at the intersection of operations, patient experience, and physician partnership, we have the role for you! Gateway Rehab Center (GRC) is seeking an experienced Physician Practice Manager to lead the daily administrative, operational, and financial functions of our physician practice. This role is critical to ensuring efficient workflows, regulatory compliance, strong revenue cycle performance, and exceptional patient experience in a mission-driven behavioral health setting. If you're energized by improving systems, supporting providers, and making a meaningful impact in healthcare, we'd love to hear from you! Why Choose Gateway Rehab? Make a meaningful impact through Gateway's mission "to help all affected by addictive disease to be healthy in body, mind, and spirit." Join an organization with over 50 years of leadership in substance use disorder and behavioral health treatment. Be part of a collaborative healthcare environment that values innovation, accountability, and continuous improvement. Lead operational excellence in a specialized outpatient clinical setting. Why This Role Matters As a Physician Practice Manager, you will play a critical leadership role in supporting physicians and clinical teams while ensuring smooth, compliant, and patient-centered practice operations. Your work will directly impact access to care, throughput efficiency, patient satisfaction, and revenue integrity. This is more than an operations role - it's an opportunity to strengthen care delivery and support recovery-focused healthcare. Your Role in Supporting Excellent Care Lead daily practice operations to ensure efficient patient flow, accurate registration, and schedule integrity. Partner closely with physicians and clinical leaders to optimize practice performance and patient satisfaction. Oversee front-end revenue cycle processes, including insurance verification, prior authorizations, referrals, eligibility, and point-of-service collections. Monitor revenue cycle performance (denials, claim edits, accounts receivable, payment posting) and collaborate with billing partners to resolve issues. Ensure compliance with all applicable regulations and standards, including

HIPAA, OSHA, CLIA

(if applicable), and organizational policies. Manage practice budgets, expenses, inventory, vendors, office equipment, and supplies. Lead patient experience initiatives, address concerns, and perform service recovery as needed. Track, analyze, and report key performance indicators such as productivity, no-show rates, patient satisfaction, and revenue cycle metrics. Oversee administrative workflows within the EHR and practice management systems to support accurate scheduling, documentation, and data integrity. Create and manage staff schedules and coverage plans; coordinate cross-training for continuity of operations. Coordinate with ancillary departments and external partners to support care continuity and authorizations. Maintain a safe, compliant work environment and support incident reporting, emergency procedures, and corrective actions. Participate in organizational initiatives, trainings, committees, and continuous improvement efforts. Requirements What We're Looking For Bachelor's degree in healthcare administration, business administration, or a related field preferred. Minimum of three (3) years of progressively responsible experience in a physician practice or regulated clinical setting. Strong knowledge of practice management operations and revenue cycle fundamentals. Demonstrated leadership, conflict resolution, and customer service skills. Proficiency with EHR and practice management systems, Microsoft Office applications, and basic reporting tools. Ability to communicate effectively with physicians, staff, patients, and external partners. Additional Requirements Pass PA Criminal Background Check, FBI Fingerprinting, and Childline Clearances. Pass Drug Screen. Successful completion of a 2-Step TB Test. Work Conditions Outpatient medical office setting (Substance Use Disorder Treatment Center). Favorable working conditions with strong attention to detail and confidentiality.

Minimal physical demands:

strong mental focus and judgment required. Gateway Rehab Center is an Equal Opportunity Employer committed to diversity, equity, inclusion, and belonging. We value diverse perspectives and lived experiences that strengthen our mission and impact.