Assistant Front Office Manager

Assistant Front Office Manager Omni Hotels & Resorts - 3.7 Fort Worth, TX Job Details Full-time 1 day ago Qualifications Managerial strategic planning Budget management Report writing Property management tools Operations management System troubleshooting Expense management Regulatory compliance Managing hospitality teams Mid-level Performance management Compliance management implementation Hiring Budget planning Recruiting Organizational skills Front desk Hotel customer satisfaction operations Productivity software Staffing management Marketing Cross-functional communication Overseeing training Customer complaint resolution

Full Job Description Overview:

We are looking for a competent Assistant Front Office Manager to support the director in departmental planning and monitoring progress. You will also be working to enhance productivity and ensure compliance with rules and regulations. Assistant directors are well-versed in performance and operations management and competent in assuming delegated duties. They are leaders and critical thinkers, ready to solve problems before they become obstacles. The goal is to help the department attain objectives of productivity and employee satisfaction. The Assistant Director will assist with overseeing the Asst. Guest Experience Managers, Supervisors, Front Desk Agents and Bell persons.

Responsibilities:

Assist in developing and implementing plans and goals for the department Work with the assistant Director/director to coordinate and supervise daily operations Ensure compliance with regulations and internal policies Monitor attainment of objectives Undertake staffing responsibilities (hiring, training, evaluating etc.) Assist in budgeting and monitoring expenses Maintain scheduling of events and represent the company when needed Create reports and submit them to the director or other executives Fulfill duties as assigned by the director Ensure Omni Culture items are completed and turned in monthly. Ensure all deadlines are met in regard to payroll related items. Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning. Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. Be very familiar with the hotel computer system for training maintenance and trouble shooting. Complete weekly supply inventories to ensure adequate pars of such. Complete rate discrepancy report and make needed changes. Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc. Prepare group information sheets. Complete check-out with balance report. Complete credit check daily. Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities. Assure knowledge and training of Marketing Programs of company and hotel. Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced. Looking for

PM Availability Qualifications:

Previous luxury hotel experience is required. Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays. Ability to stand for the entire scheduled shift. Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed. Knowledge of Property Management Systems and related computer programs Strong knowledge of Microsoft Office Software.