Clinical Operations Associate

Clinical Operations Associate Baylor College of Medicine - 3.8 Houston, TX Job Details Full-time $63,052 - $74,178 a year 12 hours ago Qualifications Bachelor's degree Full Job Description Summary The Section of General Internal Medicine and Geriatrics is seeking an experienced Clinical Operations Associate to lead the daily operations of our Internal Medicine Outpatient Clinic at the Baylor St. Luke's Medical Center McNair Campus. The Internal Medicine Outpatient Clinic comprises of 11 internal medicine providers. As the Clinical Operations Associate, you will be responsible for the day-to-day operations of the clinic. The ideal candidate will be able to independently manage daily operations, assist with daily operational requests (patient complaints, insurance questions, etc.), and analyze clinical metrics in order to identify and address challenges. With over 250 faculty and staff, the section of General Internal Medicine is one of the largest and most diverse in mission and faculty in the Margaret M. and Albert B. Alkek Department of Medicine. Our multi-disciplinary faculty members provide a broad range of clinical services, educational leadership, scholarly efforts, and service to the community. Our section members work as hospitalists, outpatient primary care physicians, emergency center clinicians, pharmacists, and public health experts across the greater Houston area. This position is located at our McNair Campus. Job Duties Ensures that practice operations and team members are knowledgeable of and in compliance with applicable regulatory, licensing and accrediting agency standards. Implements clinic communications strategies and promotes effective communications dialogue with providers and staff through regularly scheduled meetings. Assists with maintaining clinical operations during technology downtimes, inclement weather, and other unplanned events. Assumes responsibility for the onboarding and orientation of clinic staff. Conducts preliminary investigation of RL6 and customer service complaints, service recovery program. Ensures that patient concerns/complaints are addressed within 24-48 hours. Maintains QGenda for the outpatient GIM physicians. Liaisons with other services to schedule patients within GIM. Works with BCM central revenue cycle to support and troubleshoot billing issues. Develops, prepares, and interprets program data to provide actionable reports for physician leadership and section administration. Identifies opportunities for business and clinical process improvement and manages process improvement projects. Develops plans for improving utilization of resources and maintaining practice efficiency while seeking to minimize operational costs. Identifies and resolves complex issues relating to clinical operations, including personnel and business needs. Designs or improves upon patient experience and physician engagement programs. Develops and produces reports on key clinic performance indicators, including clinic volume and patient mix. Meets with faculty and leadership to strategize and implement clinical improvement plans. Ensures conformity to policies and regulatory guidelines. Creates accountability measures and timelines to meet clinic goals. Performs other job duties as assigned. Minimum Qualifications Bachelor's degree in a related field. Two years of relevant experience.

Work Authorization Requirement:

This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.