Practice Manager

Practice Manager Commonwealth Dental Clinic - 3.7 Roanoke, VA Job Details Full-time 1 day ago Benefits Health insurance Paid time off Qualifications OSHA (regulatory compliance area) HIPAA Patient management software High school diploma or GED Leading team collaboration initiatives Healthcare infection prevention and control compliance expertise Clinical team leadership Full Job Description Commonwealth Dental Clinic is a fast paced and high energy office located in the beautiful downtown Roanoke. Our goals are to provide excellent patient care and having them leaving with a wonderful smile. If you have great communication skills, ready for teamwork, are hardworking and strive for excellence we are ready to add you to our team. Practice Manager- Full Time Commonwealth Dental Clinic - Downtown Roanoke, VA Lead with Purpose. Change Lives Every Day. Commonwealth Dental Clinic is a mission-driven dental practice located in the heart of downtown Roanoke. We are dedicated to providing affordable, high-quality dental care to patients who need it most. Our clinic focuses on emergency dental treatment, extractions, oral surgery procedures, dentures, and access-to-care dentistry for Virginia Medicaid and cash-pay patients. We are seeking an experienced, compassionate, and results-oriented Practice Manager to lead our team and oversee the daily operations of a fast-paced, high-volume dental practice. This is an opportunity to make a meaningful impact in the community while building and developing a high-performing team. Position Summary As a Practice Manager, you will ensure the efficient operation of a fast-paced dental office and lead a successful team that consistently meets and exceeds patient, practice, and organizational expectations. You will be responsible for team leadership, patient experience, operational excellence, financial performance, and compliance while supporting a mission focused on serving Medicaid and cash-pay patients. Responsibilities Team Leadership & Culture Conduct regular team huddles to promote communication, alignment, and accountability. Foster open communication by providing organizational updates, practice goals, and ongoing staff development. Recruit, train, coach, and develop team members. Build and nurture positive working relationships with doctors, hygienists, assistants, and administrative staff. Create a culture centered on patient care, teamwork, and continuous improvement. Operations & Compliance Ensure efficient day-to-day operations and patient flow in a high-volume practice environment. Stay current with OSHA, HIPAA, ADA, infection control, and other regulatory requirements. Maintain annual OSHA, HIPAA, BLS, and infection control training as required by law. Monitor schedules, productivity, and clinic performance. Ensure compliance with Virginia Medicaid and company policies. Growth & Patient Experience Champion exceptional patient service and satisfaction. Support new patient growth through community outreach and marketing initiatives. Help patients navigate treatment options, financial arrangements, and access to care. Resolve patient concerns professionally and compassionately. Financial Performance Ensure the practice is meeting production, collection, and profitability goals. Monitor key performance indicators and develop action plans to address areas of concern. Support Medicaid and cash-pay workflows to maximize efficiency and patient access. Assist in budgeting, expense management, and operational planning. Qualifications Required High school diploma required; college degree or equivalent experience preferred. Minimum of two years of dental management experience. Strong leadership, organizational, and communication skills. Ability to lead a team in a fast-paced, high-volume environment. Maintain annual OSHA, HIPAA, BLS, and infection control certifications as required. Proficiency with computers and dental practice management software. Preferred Experience with Open Dental practice management software. Experience with DentaQuest Medicaid administration and claims processing. Strong understanding of Virginia Medicaid dental programs. Experience managing oral surgery, extraction-focused, or denture practices. Knowledge of treatment planning, insurance verification, and revenue cycle management. Bilingual (English/Spanish) candidates are encouraged to apply. What We're Looking For The ideal candidate is: Passionate about serving Medicaid and underserved patient populations. A strong leader who can inspire, coach, and hold teams accountable. Comfortable managing a busy practice focused on emergency care, extractions, and dentures. Driven by results while maintaining compassion and empathy. Committed to creating an exceptional patient experience. Benefits Competitive salary Performance-based bonus opportunities Paid time off Health benefits Leadership development and growth opportunities Opportunity to make a meaningful impact in the Roanoke community Join Our Mission At Commonwealth Dental Clinic, we believe everyone deserves access to quality dental care regardless of their circumstances. If you're a motivated leader who thrives in a fast-paced environment and wants to make a difference in the lives of patients every day, we'd love to meet you. Apply today and help lead a practice that is restoring smiles, relieving pain, and serving the Roanoke community with compassion and excellence.