Referral Specialist

GENERAL DESCRIPTION OF POSITION

This position is part of the health information team providing support to patients and healthcare providers throughout the organization. The Referral Specialist I is responsible for ensuring that referrals to external providers are completed in a courteous, efficient, accurate, and timely manner with appropriate documentation to help ensure continuity of care for patients and referring providers. The Referral Specialist I also reviews incoming personal health information to aggregate vital information and enter the information into the electronic health record in a structured format to support high quality patient care. Requirements

ESSENTIAL DUTIES

Schedules and confirms patient consultation and referral appointments with specialists appropriate for the patient's needs and resources.

Example:

Evaluates the patients financial, accessibility, and medical needs and collaborates with the patient to determine where their needs can be best met for specialty care. Accurately and thoroughly documents referrals within the Electronic Health Record.

Example:

Documents all steps involved with the referral process in the electronic referral. This includes documenting when an appointment was scheduled, when a patient was notified or an attempt to notify was made, and every attempt to collect records. Tracks referrals to assure documentation is obtained to support continuation of care.

Example:

Attaches obtained specialty records to the referral and sends the information to the referring provider for review. Schedules follow-up appointments, and works with consulting providers and patients to assure that appointments are kept.

Example:

Works with the patient to reschedule appointments that are missed or needs rescheduled. Communicates personal health information effectively with external organizations, on behalf of patients and providers, to support continuation of care.

Example:

Sends all appropriate patient records along with the referral to specialty facilities. Organizes and aggregates all incoming patient health information pertinent to our standard quality measures to assist in record completion that will lead to high quality patient care.

Example:

Reviews all incoming patient health information for standard screening results/reports and creates historical orders to attach the results to. This function provides structured personal health information within the electronic health record and promotes high quality patient care. To view full details and how to apply, please login or create a Job Seeker account