A Medical Secretary provides secretarial work that requires specialized knowledge of medical terminology and procedures, insurance and billing processes and medical records management. Works with physicians and other clinicians. May gather intake information from patients scheduled for appointments at an office.
Legradi Dental (located at Pell City Dental) is a patient-centered private practice committed to providing high quality dental care in a friendly and welcoming atmosphere. We take pride in our team's dedication to patient education, comfort, and ongoing professional development. We are looking for a personable, detail-oriented Dental Receptionist to join our front office team.
Position Overview:
As one of our Dental Receptionists, you will be the primary point of contact for patients, responsible for delivering excellent customer service and ensuring smooth day-to-day operations. You will coordinate appointment scheduling, manage patient records, handle payments, and support clinical staff with administrative tasks.
Key Responsibilities:
1. Patient Reception & Communication Greet patients upon arrival, check them in, collect payments, and answer any questions. Handle incoming phone calls, emails, and text messages; provide helpful information and refer complex inquiries to appropriate staff. 2. Scheduling & Calendar Management Schedule appointments accurately and efficiently to maximize the hygienist's schedules while respecting patient preferences. Manage cancellations, reschedule requests, and appointment confirmations. Collaborate with clinical staff to coordinate procedures requiring multiple appointments. 3. Billing & Insurance Coordination Collect and process payments, co-pays, and balances. Verify insurance benefits, obtain pre-authorizations as needed, and file insurance claims. Track outstanding balances and follow up with patients on payment plans or questions. 4. Patient Records & Data Entry Maintain and update digital patient records, ensuring accuracy and confidentiality (HIPAA compliance). Gather and organize patient documentation such as new patient forms and medical histories. 5. Office Administrative Support Maintain office supplies and inventory for the front desk. Assist with monthly and quarterly reports as requested. Support the clinical team with administrative tasks, including patient reminders and recall appointments.
Qualifications & Skills:
1. Required Experience working in a dental office setting. High school diploma or equivalent. Strong organizational and multitasking abilities. Excellent communication skills, both written and verbal. Proficiency in basic computer applications. 2. Preferred Criteria Prior experience in a dental or healthcare setting. Knowledge of dental terminology, procedures, and insurance processes. Experience with Open Dental software
Hourly Pay & Benefits:
Hourly Rate:
$18-20 per hour (commensurate with experience). Paid time off (vacation and sick leave). Paid holidays. Employee dental benefits and employer funded group life insurance policy Quarterly staff bonus
Expectations & Work Environment:
Work Hours:
Full-time position, Monday-Thursday 7:50 AM-5
PM Professionalism:
Maintaining a positive attitude and polished demeanor when interacting with both patients and team members.
Team Collaboration:
Working collaboratively with dentists, hygienists, and other office staff to provide a seamless patient experience. How to
Apply:
Interested candidates are encouraged to send their resume and a brief cover letter to info@pellcitydental.com with the subject line "Dental Receptionist Job". You may also drop off your resume in person during regular business hours. Legradi Dental / Pell City Dental is an Equal Opportunity Employer. We encourage applicants from all backgrounds to apply. We look forward to welcoming a new team member who is eager to grow with us and support our mission of exceptional dental care in Pell City, Alabama!
Job Type:
Full-time Pay:
$18.00 - $20.00 per hour
Benefits:
Employee discount Flextime Life insurance Paid time off
