A Medical Secretary provides secretarial work that requires specialized knowledge of medical terminology and procedures, insurance and billing processes and medical records management. Works with physicians and other clinicians. May gather intake information from patients scheduled for appointments at an office.
Administrative Clinic Support Staff performs efficient and orderly registration of all patients. Acts as primary liaison for patients receiving services at Arkansas Pediatric Clinic. Prepares schedule, forms, obtains necessary documentation, and signatures, and confirms demographic information when the patient and/or guarantor present for services. Collects co-pay and deductible amounts at time of service.
Job Class:
Hourly Job Duties and Responsibilities:
Arrives to work promptly and clocked in by the assigned time scheduled by Operations Manager. Prepare Clinic for opening - turning on all equipment and computers, logging in to your phone, reviewing the schedule for accuracy, insurance verification including PCP verification, verifying demographics. Welcome and greet all patients and visitors in a courteous manner upon arrival and on the telephone Maintain office security by following HIPAA and OSHA protocols Answer patient and visitors questions and provide assistance and directions when necessary Answer and route telephone calls or messages to the appropriate person Schedule, reschedule and confirm appointments Register new patients Update established patients demographics, insurance and personal details. Confirm all necessary questionnaires are complete prior to checking patient in. Collect past due balances, post copayments, and deductibles Maintains a positive working relationship with patients/guarantors, insurance companies, government entities, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image for Arkansas Pediatric Clinic Organizes, prioritizes, and monitors daily work activity to ensure that complete, accurate, and compliant registration has been performed in a timely manner. Participates in a variety of educational programs to maintain current skill and competency levels Performs miscellaneous job-related duties as requested. Physical/Mental Requirements Must be able to present a friendly, caring attitude to patients and family members. Must be able to effectively communicate in verbal and written form. Working Conditions Must be able to work effectively in a fast-paced environment. Regularly interacts with patients, parents, and caregivers and must maintain professionalism during challenging or emotionally charged situations. Requires extensive use of computers and related office equipment. Must have correctable vision sufficient to perform job duties and be able to maintain focus despite frequent interruptions. Administrative Clinic Support Staff Job Description is subject to change according to needs of Arkansas Pediatric Clinic.
Pay:
From $15.00 per hour
Benefits:
401(k) Dental insurance Disability insurance Employee discount Flexible spending account Health insurance Life insurance Paid time off Uniform allowance Vision insurance
Experience:
Customer service: 1 year (Preferred) Medical terminology: 1 year (Preferred) Computer skills: 1 year (Preferred)
