A Medical Secretary provides secretarial work that requires specialized knowledge of medical terminology and procedures, insurance and billing processes and medical records management. Works with physicians and other clinicians. May gather intake information from patients scheduled for appointments at an office.
At Immanuel Campus of Care, our receptionists do much more than answer phones, they create a welcoming, compassionate experience for every resident, family member, visitor, and team member who walks through our doors. As the first point of contact for our Assisted Living community, you'll play an essential role in helping residents feel supported, families feel welcomed, and visitors feel at home. Every interaction is an opportunity to demonstrate kindness, professionalism, and exceptional customer service. If you enjoy helping people, thrive in a fast-paced environment, and take pride in creating positive experiences, we'd love to meet you. At Immanuel Campus of Care, you're not just joining a team—you're becoming part of a family that is committed to providing exceptional care for our residents while supporting one another as colleagues. As a Continuing Care Retirement Community with a 5-Star CMS Staffing Rating , we are proud of the compassionate culture we've built and the meaningful work we do every day.
Job Duties:
Welcome residents, families, visitors, vendors, and team members with warmth, professionalism, and exceptional customer service. Create a positive first impression by providing accurate information and assistance in person, over the phone, and through email. Answer, screen, and direct incoming calls promptly and courteously. Assist residents with questions, concerns, and service requests, ensuring they receive timely assistance. Record and submit resident and staff work orders and follow up as appropriate. Receive, sort, and distribute mail and deliveries. Maintain visitor and provider sign-in logs and ensure front desk records are accurate. Monitor building access and maintain office security by following established procedures. Respond appropriately to security system alerts and emergency situations. Keep the reception area clean, organized, and welcoming. Provide front desk coverage throughout the community as needed. Support the Business Office with general administrative and clerical duties. Perform other duties as assigned.
Knowledge / Skills
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Abilities:
Demonstrated commitment to providing exceptional customer service with a genuine desire to assist residents, families, visitors, team members, and other community partners. Excellent interpersonal, verbal, and written communication skills with the ability to interact professionally, courteously, and compassionately with individuals from diverse backgrounds. Ability to build positive relationships and create a welcoming, resident-centered environment while maintaining professionalism in all interactions. Ability to remain calm, organized, and adaptable while managing multiple priorities and responding effectively to changing situations in a fast-paced environment. Strong critical thinking, problem-solving, and decision-making skills with the ability to exercise sound judgment, anticipate needs, and resolve questions or concerns proactively. Excellent organizational skills with strong attention to detail and the ability to manage multiple responsibilities accurately and efficiently. Ability to interact effectively with older adults, including those with cognitive impairment, while demonstrating patience, empathy, respect, and professionalism. Ability to maintain confidentiality and handle sensitive information with discretion and in accordance with organizational policies. Proficiency with computers, Microsoft Office applications, multi-line telephone systems, and standard office equipment, including copiers, printers, scanners, and fax machines. Ability to work independently with minimal supervision while collaborating effectively as a member of a multidisciplinary team. Knowledge of PointClickCare (PCC) is preferred.
Employment Requirements:
Previous experience as a Receptionist, Front Office Representative, or similar role within a healthcare setting is preferred. Arizona Level One Fingerprint Clearance Card (we can help you apply, if needed) Current 2-step TB test (available on-site, if needed) Ability to read, write, and speak English. Flexibility and adaptability. We value your dedication and care for our residents. That's why we are proud to provide a robust array of benefits to support you and your family.
Benefits:
Comprehensive benefits package including medical, dental, and vision. Annual Merit Increases based on work performance. Company paid life insurance equal to your annual salary. Early access to earned wages between paydays (with direct deposit). Up to 5 weeks of PTO based on seniority. 4 weeks paid parental leave (after one year). 403b Retirement Plan (with 4% employer match). Tuition reimbursement for qualified programs (after one year of employment). Referral Bonuses. Fun perks like food trucks, prize drawings, and many more amazing benefits!
Schedules Available:
8:00am-4:30pm, Monday thru
Friday Pay Rate:
$16.00-$18.00 per hour based on years of experience. This is a Non-Exempt FLSA status position. Immanuel Campus of Care is an
