Medical Receptionist

Job Purpose:

This position serves as a first point of contact for patients and visitors entering or contacting the clinic. The role supports patient intake, scheduling, documentation, and daily clinic needs while helping create a welcoming and organized experience in both in-person and virtual settings.

What You Will Do:

Welcome, schedule, and check in patients, providing exceptional customer service throughout the process. Promptly answer and return phone calls. Schedule appointments in accordance with established guidelines. Ensure that patient forms, pre-visit screeners, consent packets, and demographic and insurance information are accurately completed and uploaded into the electronic medical record system. Collect co-payments, deductibles, and handle other financial transactions as required. Complete all document scanning on the same business day they are received. Meet or exceed department metrics for outreach and scheduling activities, and assist in the preparation of reports for tracking performance. Consistently demonstrate empathy and compassion during all patient interactions. Other duties as assigned.

What We Need From You:

GED or High School Diploma required. Medical Assistant certification or Associate degree in a health-related field preferred. Minimum of six months' professional experience in a similar role, such as customer service or medical front office, preferred. Valid and current CPR, First Aid Certification, and an Arizona Fingerprint Clearance card required (Denova will assist with obtaining a Fingerprint Clearance Card upon acceptance of the offer). Strong verbal and written communication skills. Proficiency in using electronic record-keeping systems (EMR, billing software, insurance carrier portals, spreadsheets, etc.) preferred. Bilingual capabilities preferred.

Your Work Schedule:

Monday-Friday, 7:00 AM-4:00 PM onsite. Temp-to-hire after 90 days, based on performance. Perks of Being Part of Denova if hired on full time: Medical, dental, and vision insurance. Retirement plan with 3.5% company match. Holiday pay, PTO, life insurance, and disability options. Employee wellness program and discounts. Denova Collaborative Health LLC is an integrated primary care and behavioral health practice based in the Greater Phoenix metropolitan area. Our comprehensive virtual care services are available for residents throughout the entire state of Arizona. We provide a "whole person" approach to health and promote collaboration among our team of primary care providers and specialists. Our unique service integration of primary care, behavioral health, addiction medicine, and wellness enables our team to provide better health outcomes.

Pay:

$18.00 - $22.50 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance Application Question(s): Salary Requirement? Are you comfortable with this role starting as a contract-to-hire opportunity?

Experience:

Customer service: 1 year (Preferred) Medical office: 1 year (Preferred) Computer skills: 1 year (Preferred)

Work Location:

In person