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Job Description
Full-Time Front Office Coordinator •
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• ReNu Medical Commerce City, CO About ReNu Medical (ReNu Reunion) Founded in 2017, ReNu Medical is a leading health and wellness clinic specializing in hormone replacement therapy, medical weight loss, peptide therapy, sexual wellness, PRP , exosomes, shockwave treatments, IV hydration, and personalized wellness programs. Our mission is to help men and women optimize their health, performance, and longevity through evidence-based care, exceptional service, and long-term patient relationships. We are a growing, family-oriented practice focused on creating outstanding experiences for both our patients and our team members. Front Office Coordinator Position Overview Front Office Coordinator is the first impression of Renu Medical and plays a vital role in delivering an exceptional patient experience. This position is based at the front desk and is responsible for greeting patients, scheduling appointments, checking patients in and out, collecting payments, coordinating patient flow, providing education regarding treatments and services, assisting providers with patient phone calls, and ensuring a seamless visit from arrival through departure. In addition to traditional front office responsibilities, this role serves as the primary resource for addressing patient questions, resolving concerns or complaints, and helping create a concierge-level experience that reflects Renu Medical's commitment to outstanding patient care in a family style environment Benefits & Compensation Starting pay of $23.00 per hour Performance-based bonus program available after 60 days of employment Medical, dental, and vision insurance 401(k) with company contributions after 1 year Paid Time Off (PTO) Paid holidays Employee discounts on products and services Professional development opportunities Growth and advancement opportunities within a growing organization Qualifications Required High school diploma or equivalent Minimum 1 year experience at front desk in a medical environment. Preferably cash pay clinic model Strong communication and interpersonal skills Experience managing schedules Strong conflict resolution and problem-solving abilities Ability to lead by example, maintain professionalism under pressure, and overall great outlook on life! Ability to work 2 Saturdays per month (8:30 am-1:00 pm) Bonus Experience in healthcare, wellness, aesthetics, fitness, hospitality, or other service-based industries Familiarity with Practice Fusion or similar EMR systems Knowledge of hormone replacement therapy, medical weight loss, peptides, or wellness services Previous MA or phlebotomy experience to jump in if needed!
Daily Responsibilities:
Patient Experience Ensure every patient receives exceptional customer service and care Address escalated patient concerns promptly and professionally Maintain a welcoming, organized, and professional clinic environment Clinic Operations Oversee day-to-day workflow efficiency up front Ensure compliance with company policies and healthcare regulations Support providers and staff Manage inventory & supplies up front Maintain organization and consistency Business Performance Support patient retention and practice growth initiatives Identify opportunities to improve efficiency, productivity, and profitability Success in This Role Success in this role at ReNu Medical will be measured by: The desire to multitask at a fast pace and look for additional opportunties A positive and accountable workplace culture Ability to work closely with a tight team High patient satisfaction & retention Efficient front desk operations Ability to kindly and effectively communicate to staff the "whys" of patient scheduling and reassign if needed This position is ideal for a leader who enjoys patient/staff interaction, solving problems, extremely organized, and helping a team succeed.
Schedule/Clinic Hours Monday:
8:30 AM•4:45
PM Tuesday:
8:30 AM•4:45
PM Wednesday:
8:30 AM•6:00
PM Thursday:
8:30 AM•4:45
PM Friday:
8:30 AM•2:00 PM Two Saturdays per month: 8:30 AM•1:00 PM Flexible scheduling available to maintain approximately 32-40 hours per week. Employees working a Saturday will receive a weekday off to balance their schedule.
Pay:
Starting at $23.00/hour + Performance Bonus Eligible After 60
Days Job Type:
Full-Time Work Location:
In Person•
ReNu Medical, Commerce City, CO Job Type:
Full-time Pay:
$23.00 per hour
Benefits:
401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Paid training Professional development assistance Uniform allowance Vision insurance Application Question(s): Do you have experience working in a clinical setting? Are you available to work 8:30 am-1 pm some Saturdays?
