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Job Summary:

AllerVie Health is seeking a friendly, organized, and service-oriented Medical Front Desk Representative to join our team. This vital role serves as the first point of contact for our patients and plays a key part in ensuring a seamless and welcoming experience at our clinic. We're a growing organization committed to delivering exceptional allergy and immunology care—and we're looking for team members who share our passion for making a difference in the lives of others.

Location:

971 Airport Road, Destin, FL, 32541

Key Responsibilities:

• Greet patients warmly upon arrival and manage check-in and check-out processes with professionalism, accuracy, and care
• Answer incoming calls, address questions and concerns, route calls appropriately, and take messages as needed
• Schedule appointments and manage provider calendars, including follow-ups and adjustments for delays or changes
• Register new patients and maintain accurate demographic, insurance, and financial information
• Facilitate smooth patient flow by communicating arrivals, wait times, and updates with clinical staff and providers
• Collect co-pays and payments at the time of service, including deductibles and outstanding balances; explain billing policies and assist patients as needed
• Maintain and update patient records through data entry, scanning, faxing, and document management
• Verify insurance eligibility, referrals, and authorizations in preparation for upcoming appointments
• Review billing questions, claims, or denials and gather required information to support resolution
• Monitor office supplies, coordinate equipment needs, and support daily administrative operations and special projects as needed AI Translation Assistant Opens in new window