Job Summary:

AllerVie Health is seeking a friendly, organized, and service-oriented Medical Front Desk Representative to join our team. This vital role serves as the first point of contact for our patients and plays a key part in ensuring a seamless and welcoming experience at our clinic. We're a growing organization committed to delivering exceptional allergy and immunology care—and we're looking for team members who share our passion for making a difference in the lives of others.

Location:

971 Airport Road, Destin, FL, 32541

Key Responsibilities:

Greet patients warmly upon arrival and manage check-in and check-out processes with professionalism, accuracy, and care
Answer incoming calls, address questions and concerns, route calls appropriately, and take messages as needed
Schedule appointments and manage provider calendars, including follow-ups and adjustments for delays or changes
Register new patients and maintain accurate demographic, insurance, and financial information
Facilitate smooth patient flow by communicating arrivals, wait times, and updates with clinical staff and providers
Collect co-pays and payments at the time of service, including deductibles and outstanding balances; explain billing policies and assist patients as needed
Maintain and update patient records through data entry, scanning, faxing, and document management
Verify insurance eligibility, referrals, and authorizations in preparation for upcoming appointments
Review billing questions, claims, or denials and gather required information to support resolution
Monitor office supplies, coordinate equipment needs, and support daily administrative operations and special projects as needed AI Translation Assistant Opens in new window

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