A Medical Secretary provides secretarial work that requires specialized knowledge of medical terminology and procedures, insurance and billing processes and medical records management. Works with physicians and other clinicians. May gather intake information from patients scheduled for appointments at an office.
4800 N Federal Hwy, Fort Lauderdale, FL 33308 About the Role Join a Growing Hearing Healthcare Practice Advanced Audiology is looking for a friendly, dependable, and highly organized Medical Receptionist to join our Fort Lauderdale team. This position serves as our Patient Care Coordinator and is an important part of the patient experience. You will be one of the first people our patients speak with and see, helping them feel welcomed, cared for, and confident throughout their visit. You'll also work closely alongside our lead audiologist, so being steady, self-directed, and comfortable in a fast-paced, high-energy office matters just as much as being great with patients. We are looking for someone who enjoys working with people, communicates well, stays organized in a busy environment, and is comfortable learning technology and healthcare office procedures. Audiology experience is not required. We will provide training. What You'll Do Welcome patients and provide friendly, professional service throughout their visit Answer incoming calls and assist patients with questions and appointment needs Schedule hearing evaluations, consultations, follow-up visits, and other appointments Help maintain an organized and productive provider schedule Make appointment confirmation and reminder calls Assist with patient check-in and check-out Complete new patient registration and accurate data entry Verify insurance eligibility and benefits Collect copays, deductibles, patient balances, and other payments Prepare patient information and documentation for the clinical team Submit superbill information to the billing team and assist with necessary follow-up Maintain accurate patient information and office reporting Assist with office supplies and general front-office organization Protect patient confidentiality and follow HIPAA and practice policies Work closely with our audiologists and team members to create an excellent patient experience What We're Looking For Required High school diploma or equivalent At least 1 year of customer service, front desk, administrative, retail, hospitality, or related experience Excellent verbal and written communication skills Friendly and professional phone presence Calm, patient, and even-tempered — able to stay composed and steady in a fast-paced, high-energy office Strong computer and data-entry skills; comfort learning new software and technology Highly organized, with strong time-management skills and a preference for clear, structured routines Self-directed — takes ownership and follows through once expectations are set, without needing frequent reminders Cooperative, team-first attitude; comfortable supporting a lead provider's decisions and pace rather than pushing back Ability to multitask while maintaining accuracy Dependable, punctual, and professional Comfortable working independently as well as part of a team Preferred, but Not Required Computer literate, with the ability to confidently navigate the Google Workspace suite (Gmail, Calendar, Docs, Sheets) Previous medical or healthcare office experience Insurance verification experience EMR or patient-management software experience Previous scheduling or patient coordination experience Experience working with older adults or healthcare patients What Makes Someone Successful Here? Our strongest Patient Care Coordinators are steady, dependable, and hard to rattle. You take ownership of your office without needing to be told twice, and you're just as comfortable keeping a busy front desk running smoothly as you are working alongside a doctor who moves fast, sets a high bar, and communicates directly. You don't get flustered by a blunt moment or a packed waiting room — you stay calm, professional, and focused on the patient in front of you. You thrive with clear routines and well-defined expectations rather than needing constant change, and when something needs to be done, you handle it. Most importantly, you bring patience, warmth, and genuine care to every patient interaction — the kind of steady presence that balances well with a fast-paced, results-driven clinical team. Why Join Advanced Audiology? Competitive hourly compensation Health insurance 401(k) Paid time off On-the-job training Opportunity to learn the hearing healthcare industry Work directly with experienced hearing healthcare professionals Be part of a growing patient-centered practice Opportunity for professional growth as the organization expands Schedule Full-time, in-person position in Fort Lauderdale, FL. Monday-Friday, 9:00 AM-5:00 PM. About Advanced Audiology Advanced Audiology is dedicated to helping people hear better and stay connected to the people and experiences that matter most. Our Patient Care Coordinators are an essential part of that mission. From the first phone call through each follow-up visit, our front-office team helps create the professional, welcoming, and personalized experience our patients deserve. If you are organized, personable, tech-savvy, dependable, and interested in building a career in healthcare, we would love to hear from you.
Job Type:
Full-time Work Location:
In person
Location:
4800 N Federal Hwy, Fort Lauderdale, FL 33308
Benefits:
401(k) Health insurance On-the-job training Paid time off Paid training Professional development assistance
Pay:
From $20.00 per hour
Benefits:
401(k) Health insurance On-the-job training Paid time off Paid training Professional development assistance
