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SF
South FL Plastic Surgery
Front Desk & Customer Service Representative - Plastic Surgery
Entry-Level JobVerifiedNo experience needed
Career Insights for Medical Secretary
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Based on Florida data
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What they do
A Medical Secretary provides secretarial work that requires specialized knowledge of medical terminology and procedures, insurance and billing processes and medical records management. Works with physicians and other clinicians. May gather intake information from patients scheduled for appointments at an office.
$38,088 / year median in Florida
+17% projected growth
Job Description
Job Overview Are you a people-person who thrives in a fast-paced, patient-focused environment? Do you enjoy helping others while being part of a growing and dynamic team? South Florida Plastic Surgery is looking for a Front Desk / Customer Service Representative to be the first point of contact for our patients, delivering exceptional service while managing both inbound and outbound calls as well as in-person interaction. About Us South Florida Plastic Surgery is a premier plastic surgery practice dedicated to providing exceptional patient care, advanced procedures, and life-changing results. As we continue to grow, we're looking for motivated individuals who want to grow with us. Responsibilities Answer and manage high-volume inbound calls professionally and efficiently Conduct outbound follow-ups with prospective and existing patients Schedule consultations and procedures accurately Provide detailed information about services, procedures, and next steps Maintain accurate patient records and notes in our system Deliver a 5-star patient experience on every interaction Collaborate with clinical and administrative teams to ensure smooth operations Skills Previous experience in customer service, call center, or medical scheduling preferred Strong communication skills (phone, verbal, and written) Ability to multitask and stay organized in a fast-paced environment Comfortable handling a high volume of calls daily Comfortable with CRM/EMR systems Positive attitude with a patient-first mindset Bilingual (English/Spanish) is a plus Schedule Monday - Friday (Business Hours) No weekends required Why Join Us? Be part of a rapidly growing practice in South Florida Opportunities for career growth and advancement Supportive and team-oriented work environment Competitive pay (based on experience) If you're ready to grow your career in a thriving medical practice and make a meaningful impact on patients' lives, we'd love to hear from you!