Core Responsibilities Patient Intake & Flow:

Greet patients upon arrival, manage the check-in and check-out processes, and ensure they are guided to the appropriate waiting areas.

Scheduling:

Coordinate and manage provider calendars by scheduling, confirming, and rescheduling appointments, including follow-up visits and procedures.

Information Management:

Collect and update patient demographic and insurance information in the Electronic Medical Records (EMR) or Electronic Health Record (EHR) system.

Financial Tasks:

Verify insurance eligibility, obtain necessary authorizations, and collect co-payments or outstanding balances at the time of service.

Communication:

Answer high volumes of phone calls, triage patient concerns, and direct inquiries to the appropriate clinical staff.

Office Maintenance:

Keep the reception and waiting areas clean and organized, and monitor inventory for office and basic medical supplies.

Key Skills & Qualifications Education:

A High School Diploma or GED.

Technical Proficiency:

Experience with EMR systems (eClinicalWorks) and proficiency in Microsoft Office.

Medical Knowledge:

Basic fluency in medical terminology and a solid understanding of HIPAA regulations to maintain patient confidentiality.

Interpersonal Skills:

Exceptional customer service, empathy for stressed or ill patients, and the ability to maintain composure in a fast-paced environment.

Administrative Ability:

Strong organizational skills, attention to detail, and a typing speed often required at 35-45 words per minute. Preferred Qualification Prior experience (1-3 years) in a medical office or healthcare setting. Starting pay commensurate with experience. Certification as a Medical Administrative Assistant (CMAA) or in medical reception.

Pay:

From $15.00 per hour Expected hours: 38.0 - 40.0 per week

Benefits:

401(k) Life insurance Paid time off

Work Location:

In person