A Medical Secretary provides secretarial work that requires specialized knowledge of medical terminology and procedures, insurance and billing processes and medical records management. Works with physicians and other clinicians. May gather intake information from patients scheduled for appointments at an office.
At our office, every team member plays an important role in creating an exceptional experience for our patients and supporting one another. We're a collaborative, positive, and fast-paced team that values professionalism, compassion, and open communication. If you enjoy helping people, thrive in a team-oriented environment, and take pride in creating a warm and welcoming atmosphere, you'll fit right in. We believe every interaction matters, and we're committed to providing outstanding care while building lasting relationships with our patients. We work hard, celebrate each other's successes, and are passionate about maintaining a workplace where everyone feels respected, supported, and empowered to grow. If you're looking for more than just a job and want to be part of a team that truly makes a difference every day, we'd love to meet you. Join our dynamic dental practice as a Dental Front Office Specialist, where you'll be the welcoming face and efficient coordinator of our busy clinic. This vital role combines exceptional administrative support with outstanding patient service, ensuring smooth daily operations and a positive patient experience. You'll manage appointment scheduling, insurance verification, medical and dental records, and facilitate clear communication between patients and clinical staff. Your energetic approach and attention to detail will help us deliver top-quality care while maintaining compliance with healthcare regulations. This paid position offers an exciting opportunity to grow your career in a fast-paced, patient-centered environment. Responsibilities Greet patients warmly and provide excellent customer service, creating a friendly and professional atmosphere at the front desk Schedule appointments efficiently using dental practice management software such as Dentrix or Eaglesoft, ensuring optimal patient flow Verify insurance coverage, perform insurance eligibility checks, and handle insurance authorizations using systems like Epic, Meditech, or Athenahealth Collect payments, process co-pays, and manage medical billing tasks including CPT coding, ICD-9/ICD-10 coding, and Medicare claims Maintain accurate and confidential medical records in Electronic Health Records (EHR) systems such as eClinicalWorks or EMR systems in compliance with HIPAA regulations Review documentation for completeness and accuracy, ensuring all patient information is up-to-date and properly filed Manage multi-line phone systems with professional phone etiquette, schedule appointments, answer inquiries, and coordinate patient intake processes Support clinical staff by handling administrative duties such as filing, data entry (including 10-key typing), and managing electronic health records (EHR) management Verify insurance benefits for health plans including Medicaid or private insurers; assist patients with insurance questions related to dental procedures Ensure adherence to clinical confidentiality policies while managing sensitive health information and medical records Qualifications Proven experience in a dental office or medical front desk role with strong knowledge of dental terminology and clinical procedures Familiarity with EMR/EHR systems such as Dentrix, Eaglesoft, eClinicalWorks, Meditech, Epic or Athenahealth; experience with electronic health records management is highly preferred Solid understanding of health insurance processes including verification, billing, CPT coding, ICD coding (ICD-9/ICD-10), Medicare claims processing and care plan documentation Excellent computer skills with proficiency in Microsoft Office applications for documentation review and communication purposes Strong customer service skills coupled with professional phone etiquette; ability to handle multi-line phone systems efficiently Bilingual abilities are highly valued to serve diverse patient populations effectively Office management experience in a healthcare setting is preferred; familiarity with HIPAA regulations ensures confidentiality at all times Ability to perform clerical tasks such as filing, data entry (including 10-key typing), and managing medical records accurately Knowledge of dental terminology and clinic operations enhances your ability to support both patients and clinical staff effectively Join us in delivering compassionate care through seamless administrative support! Your dedication will help ensure our patients receive the highest quality service while supporting the smooth operation of our dental practice.
