FRONT DESK COORDINATOR/INTAKE SPECIALIST

FRONT DESK COORDINATOR/INTAKE SPECIALIST CARING HEARTS FAMILY MEDICAL CENTERS LLC - 1.0

Palm Springs, FL Job Details Full-time $16 - $18 an hour 3 hours ago Benefits Paid training Paid holidays 401(k) Paid time off Flexible schedule Qualifications Health insurance authorizations Teamwork Electronic health records (EHR) management HIPAA Filing English High school diploma or GED Desktop applications Organizational skills Productivity software Full Job Description Position Summary Caring Hearts Behavioral Health is seeking a professional, compassionate, and organized Front Desk Coordinator/Intake Specialist to serve as the first point of contact for patients. The ideal candidate will have experience with

EMR, ECW

, insurance verification, patient scheduling, intake processing, and providing exceptional customer service in a behavioral health setting. Responsibilities Front Desk Operations

• Greet and assist patients, visitors, and providers in a professional and welcoming manner.
• Answer and direct incoming phone calls.
• Schedule, reschedule, and confirm patient appointments.
• Maintain accurate patient demographic information.
• Ensure patient confidentiality in compliance with HIPAA regulations.
• Manage incoming and outgoing correspondence, including faxes, emails, and medical records requests. Patient Intake & Registration
• Complete patient intake and registration processes.
• Collect and verify required documentation, including identification and insurance cards.
• Obtain patient consents and intake paperwork.
• Enter patient information accurately into Sunwave EMR.
• Ensure all intake forms are completed before appointments. Insurance Verification
• Verify insurance eligibility and benefits prior to appointments.
• Obtain authorizations and referrals when required.
• Communicate coverage information, copays, deductibles, and financial responsibilities to patients.
• Resolve insurance-related issues and assist patients with questions regarding coverage. EMR Management
• Utilize

EMR , ECW

for patient scheduling, documentation, and registration.

• Maintain accurate electronic medical records.
• Monitor appointment schedules and provider calendars.
• Assist providers and clinical staff with administrative support within the system. Administrative Support
• Maintain organized patient files and records.
• Process daily reports and appointment tracking.
• Assist with office opening and closing procedures.
• Support the clinical team with administrative tasks as assigned. Qualifications
• High school diploma
• Associate degree preferred.
• Minimum of 2 years of front desk or medical office experience, preferably in behavioral health.
• Experience with

EMR , ECW

required.

• Experience with insurance verification and authorizations required.
• Knowledge of behavioral health scheduling and intake processes preferred.
• Strong customer service and communication skills.
• Proficiency in Microsoft Office and general computer applications.
• Ability to multitask in a fast-paced environment.
• Bilingual (English/Spanish) preferred. Skills & Competencies
• Excellent organizational skills.
• Strong attention to detail.
• Professional telephone etiquette.
• Ability to handle sensitive information confidentially.
• Strong problem-solving abilities.
• Team-oriented with a positive attitude. Benefits
• Competitive compensation based on experience.
• Paid holidays.
• Paid time off.

BILANGUAL ENGLISH /SPANISH IS A MUST

Pay:

$16.00 - $18.00 per hour

Benefits:

401(k) Flexible schedule Paid time off Paid training

Work Location:

In person