Overview The Medical Administrative Office Support plays a key role in delivering exceptional patient service in a busy outpatient mental health setting. This position is responsible for managing inbound and outbound calls, scheduling appointments, verifying insurance, collecting patient information, and ensuring efficient communication between patients, clinicians, and administrative staff. The ideal candidate demonstrates professionalism, empathy, and strong communication skills while maintaining confidentiality and accuracy in all interactions. Duties

• Answer high volume of incoming calls in a professional and courteous manner.
• Schedule, reschedule, and confirm patient appointments according to provider availability and office protocols.
• Provide accurate information regarding services, providers, and office policies.
• Perform insurance verification and update patient demographic and coverage information in the electronic health record (EHR).
• Handle patient inquiries regarding billing, documentation, or referrals and route calls appropriately.
• Maintain up-to-date knowledge of office procedures, provider schedules, and clinical services offered.
• Document all interactions accurately in the EHR or call management system.
• Assist with outbound calls to confirm appointments, follow up on referrals, or collect necessary intake information.
• Escalate urgent or crisis calls to the appropriate clinical staff according to established safety and risk protocols.
• Ensure all communication complies with HIPAA and confidentiality standards.
• Support administrative functions as needed (e.

g., faxing, scanning, or record requests). Requirements Proven experience in a medical office environment or similar administrative role. Familiarity with medical terminology and health information management practices. Proficiency in Microsoft Office Suite and computer skills for efficient data entry and document preparation. Knowledge of medical coding practices (ICD coding) is preferred. Bilingual candidates are encouraged to apply as communication with diverse patient populations is essential. Strong organizational skills with the ability to manage multiple tasks simultaneously while maintaining attention to detail. Excellent customer service skills with a focus on patient satisfaction. Ability to work effectively in a team-oriented environment while also being self-motivated. This position offers an opportunity to contribute to a vital aspect of healthcare administration while enhancing your professional skills within a supportive team. If you are passionate about providing exceptional administrative support in the medical field, we encourage you to apply. Education High school diploma or equivalent required; associate's or bachelor's degree in healthcare administration, psychology, or related field preferred. Experience Minimum 1 year in a medical or behavioral health office, call center, or customer service environment. Skills Excellent verbal communication and active listening skills. Strong organizational and multitasking abilities. Proficiency with EHR systems (e.g., AdvancedMD). Basic knowledge of insurance verification and scheduling protocols. Ability to maintain composure and professionalism under pressure. Empathy and understanding when speaking with patients seeking mental health care. Core Competencies

• Patient-centered communication
• Attention to detail and accuracy
• Team collaboration and reliability
• Confidentiality and professionalism
• Problem-solving and critical thinking Work Environment Standard office or remote call center setting.

Frequent phone and computer use. Occasional periods of high call volume and patient sensitivity. Compensation and Benefits Competitive hourly rate based on experience.

Job Type:

Contract Pay:

$20.50 per hour Ability to

Commute:

Winter Garden, FL 34787 (Required) Ability to

Relocate:

Winter Garden, FL 34787: Relocate before starting work (Required)

Work Location:

In person