About Us Welcome to Concierge Contact Center! We are a growing Call and Contact Center for busy dental practices dedicated to providing top-tier care and exceptional service to their patients. We pride ourselves on cultivating a supportive, friendly, and vibrant workplace culture where team members are valued, appreciated, and supported every day. If you thrive in a collaborative environment and love helping patients, we'd love to welcome you to our team! Position Overview We are looking for an experienced, detail-oriented Dental Call Agent & Front Desk Coordinator to manage phone communications and appointment scheduling across our group of practices.

PLEASE NOTE

This role requires proven experience using Denticon practice management software . Candidates without prior Denticon experience will not be considered. Key Responsibilities Answer high-volume inbound calls professionally, warmly, and efficiently across our multi-location dental group(s). Schedule, reschedule, and manage patient appointments in Denticon while optimizing practice schedules. Maintain excellent phone etiquette and represent our brand with a positive, patient-focused attitude. Accurately enter and update patient demographics, insurance details, and notes in Denticon. Address patient questions, handle scheduling inquiries, and coordinate communication.

Qualifications & Requirements Denticon Experience:

Minimum of [1+ year / 2+ years] hands-on experience using Denticon dental software ( Required ).

Scheduling & Phone Experience:

Proven experience with dental appointment scheduling and professional phone etiquette ( Required ).

Work Location:

100% In-Person position at our [Insert Location / City, State] office ( Required ). Strong communication, active listening, and customer service skills. Ability to multi-task, stay organized, and work effectively in a fast-paced setting. Benefits & Perks Competitive compensation Health, dental, and vision insurance options Paid time off (PTO) and paid holidays 401(k) / Retirement plan options Supportive leadership and a great team environment

Pay:

From $14.00 per hour

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Experience:

Denticon:

1 year (Required) Ability to

Commute:

Athens, GA 30606 (Required)

Work Location:

In person