Medical Receptionist Augusta Pain Consultants PC Augusta, GA Job Details Full-time $14 - $16 an hour 23 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications High school diploma or GED Full Job Description Augusta Pain Center is a leading pain management clinic dedicated to providing comprehensive and compassionate care to patients suffering from acute and chronic pain. We offer a multidisciplinary approach, including interventional pain treatments, physical therapy and medication management. Our mission is to improve our patients' quality of life by reducing pain and restoring function through a team-based approach. We are seeking a highly-organized, friendly, and empathetic Medical Office Receptionist to be one of our first points of contact for our patients. In this fast-paced, patient-focused role, you will perform front office duties to ensure a welcoming and efficient experience for all visitors. The ideal candidate will have excellent customer service skills and the ability to multitask in a compassionate manner, particularly when dealing with patients who may be in distress.

Key responsibilities include:

Patient greeting and check-in: Greet patients and visitors in a friendly and professional manner, manage the check-in and check-out process, and ensure all necessary forms and information are collected.

Scheduling:

Manage a high-volume multi-line phone system, schedule appointments efficiently, and handle appointment confirmation calls.

Patient information and records:

Obtain, verify, and accurately enter and update patient demographic, insurance, and financial information in the Electronic Medical Records (EMR) system.

Financial duties:

Collect co-pays, past-due balances, and process payments accurately.

Insurance verification:

Verify patient insurance eligibility and benefits and obtain pre-authorizations for procedures as needed.

Patient communication:

Answer patient questions, address concerns, and provide clear explanations of office policies and procedures.

Administrative support:

Perform general clerical duties, including scanning, faxing, and filing patient documents.

Confidentiality:

Maintain strict patient confidentiality in accordance with HIPAA regulations.

Office upkeep:

Ensure the reception and waiting areas are clean, tidy, and welcoming.

Required qualifications:

High school diploma or GED equivalent. Excellent verbal and written communication skills. A compassionate, professional demeanor with a strong customer service orientation. Strong organizational and time-management skills with the ability to multitask in a fast-paced environment.

Preferred qualifications:

One to two years of experience as a medical receptionist, preferably within a pain management, neurology, or orthopedic practice. Proficiency with EMR systems such as Epic, Athena, Cerner or Greenway Prime Suite. Understanding of HIPAA regulations. Why join our team? Be part of a collaborative and supportive team that is passionate about helping patients. Make a direct and positive impact on the patient experience. Work in an environment that values professional growth and development. PTO 401k participation. Medical/Dental/Vision insurance.