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Robert Half

Medical Receptionist

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What they do

A Medical Secretary provides secretarial work that requires specialized knowledge of medical terminology and procedures, insurance and billing processes and medical records management. Works with physicians and other clinicians. May gather intake information from patients scheduled for appointments at an office.

$38,312 / year median in Georgia

+21% projected growth

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Job Description

We are looking for a compassionate and organized Medical Receptionist to support a busy healthcare office. This contract-to-permanent opportunity is ideal for someone who enjoys creating a welcoming patient experience while keeping front office operations running efficiently. In this role, you will coordinate appointments, manage records, and serve as a key point of contact for patients, providers, and staff. Success in this position requires strong attention to detail and the ability to stay composed in a fast-paced clinical environment.
Responsibilities:
  • Welcome patients, visitors, and team members with a courteous and detail-oriented approach while creating a positive front desk experience.
  • Coordinate appointments for multiple providers and services, ensuring schedules are accurate and well organized.
  • Enter and maintain patient information with precision, keeping records complete, current, and properly filed.
  • Provide assistance with virtual visits and telehealth-related interactions when remote patient support is needed.
  • Safeguard confidential information and follow healthcare privacy and compliance standards in all front office activities.
  • Track office supply levels, help manage equipment calendars, and maintain an orderly reception and administrative area.
  • Recognize urgent concerns and relay them promptly to clinical staff or leadership for timely follow-up.
  • Work closely with providers and administrative colleagues to support efficient daily workflows and a strong patient experience.