WHAT WE ARE LOOKING FOR

Patient Relations Specialist, Full-time Location:

On-site Villa Park Days/Hours:

Monday-Friday, 9:00 AM-5:30 PM

OVERVIEW OF KEY RESPONSIBILITES

Greet patients professionally and courteously, both in person and on the phone Answering, screening and directing incoming calls as necessary Assist patients with check in forms, maintain accurate patient records and collect and process applicable payments Perform clerical account processing while confidentially maintaining and protecting patient information by adhering to the HIPAA Privacy Rule Scheduling and confirming of clinical appointments utilizing our medical records platform, Medics Premier Ensure orders are correctly scheduled; name, exam type, referring provider, authorization request Assists with administrative support in collaborating with internal departmental teams Notify technologist of appointment arrivals, assist with patient flow Comprehension of standard insurance protocols for referrals, authorizations, co-payments, deductibles Obtain authorization for scheduled services, providing any required clinical documents if needed, notification made if financial clearance is not achieved in advance of appointed date Perform all other duties as assigned Ability to alternate between prolonged periods sitting, frequent standing, lifting, reaching, stooping. Must be able to lift up to 15 lbs

QUALITIES YOU SHOULD POSSESS

Professional, positive customer focused attitude Solid, concise verbal communication skills Exhibits composure in busy, fast paced environment Organized, with great attention to detail Flexibility to adapt to change quickly; schedule disruptions, cancelled appointments Ability to be resourceful and take initiative when issues arise Multitasking and time management skills, with ability to prioritize tasks

EDUCATION, EXPERIENCE & REQUIREMENTS

High School Diploma or GED Certificate Relevant prior experience favored working in medical/office setting Prior data entry/word processing experience Medical terminology knowledge is a plus Spanish, preferred

BENEFITS & TOTAL REWARDS

Company paid time off and medical insurance: Paid time off, Vacation, plus 6 designated Holidays Comprehensive Medical Insurance with multiple plan options and employer premium cost-sharing Employees have access to a selection of ancillary benefits to customize their coverage through employee-paid options: Dental Insurance Vision Insurance Life Insurance and AD&D Short and Long Term Disability Insurance Critical Illness Insurance Accident Insurance 401(k) with 4% company match, when eligible

Additional Perks:

Paid on-site training Annual uniform allowance Competitive pay and growth opportunities Quarterly appreciation breakfast/ lunches Bright Light Medical Imaging is impacted by the use of Artificial Intelligence (AI) for recruiting from vendors such as Indeed, Glassdoor, Zip Recruiter and LinkedIn as a result of these vendor's presentation of received resumes in their portal. All employment interviewing and hiring decisions are made by our employees. 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