Front Office Medical Receptionist

Front Office Medical Receptionist Grossnickle Eye Center Mishawaka, IN Job Details Full-time 9 hours ago Benefits On-the-job training Employee assistance program Bereavement leave Referral program Retirement plan Qualifications Computer operation Patient scheduling systems Electronic health records (EHR) management Phone communication Medical office experience Ophthalmology HIPAA Medical scheduling Administrative experience High school diploma or GED Health insurance Healthcare privacy protection Health information regulatory compliance Organizational skills Phone etiquette Patient registration Medical terminology Technical Proficiency Medical receptionist Ophthalmic surgical procedures Full Job Description Job Summary We are seeking a dedicated and professional Front Desk Receptionist to join our team. The ideal candidate will be the first point of contact for patients and visitors, ensuring a welcoming atmosphere while efficiently managing administrative tasks. This role requires a strong understanding of patient service, medical scheduling, and health information management, particularly in a healthcare setting. Responsibilities Greet patients and visitors warmly and assist them with check-in and check-out processes. Manage incoming phone calls using multi-line phone systems, directing calls to appropriate staff members. Answers incoming calls and screens before transferring, takes messages for techs. and pulls chart for reference, prepares referral/consult forms for schedulers, and verifies pts. appts. Checks voice mail regularly for messages, and pulls charts for nurse/tech calls. Schedule patient appointments effectively, ensuring optimal use of time slots while adhering to HIPAA regulations. Maintain accurate patient records and files, including handling sensitive information in compliance with HIPAA guidelines. Utilize electronic health record systems for managing patient information and scheduling. Assist with insurance verification processes, including Medicare inquiries and documentation. Performs general pt. admission. Collects surgery fees for self pay surgery pts. Support the medical staff by coordinating communications and relaying messages promptly. Triage calls from pts. requesting an appointment. Schedules for new and established returning pts. Cancels appointments, reschedules appts. due to chgs. in Physician schedules, calls pts. that missed their appts. to reschedule, moves pts. appts. as needed. Checks out patients, and adds "Recall" or "Order" as needed, schedules the recalls or orders when pts. check out, prepares charts for after hours pts. Follows up on overnight messages from pts. needing appts. Ensure the front desk area is organized and presentable at all times. Requirements High school diploma or equivalent; additional certification in medical office administration is a plus. Proven experience in a front desk or receptionist role, preferably in a healthcare environment. One to three (1-3) years experience in the medical office field preferred. Past experience in the medical office setting with knowledge of medical office procedures, surgical procedures and some insurance procedures preferred. Demonstrates excellent interpersonal skills in dealing with the public required Demonstrates excellent telephone etiquette required. Must develop knowledge of ophthalmology terminology. Demonstrates proficient computer skills required. Demonstrates good written and oral communication skills required. Ability to interact effectively with Administration, Physicians, and staff at all levels. Appropriate CPR optional. Strong organizational skills with the ability to manage multiple tasks efficiently. Excellent communication skills, both verbal and written, with a focus on patient service excellence. Proficiency in using computer systems for scheduling and health information management; experience with Epic is advantageous. Ability to maintain confidentiality and comply with HIPAA regulations at all times. Strong typing skills and familiarity with various office equipment. Join our team as a Front Desk Receptionist where you can make a meaningful impact on patient experiences while developing your career in the healthcare field!

Job Type:

Full-time Benefits:

Bereavement leave Employee assistance program On-the-job training Referral program Retirement plan

Work Location:

In person