Medical Records/Reception

Medical Records/Reception Villa Maria - 5.0 Mulvane, KS Job Details 16 hours ago Qualifications Collaborate with healthcare professionals Visitor query response Correspondence management Operator switchboards Long term care experience Overseeing health insurance pre-certification Managed care Electronic health records (EHR) management Phone communication Medical insurance coverage verification Greeting customers Regulatory compliance HIPAA Mail distribution Assisting medical staff Phone call screening Healthcare privacy protection Mail management Medical billing and coding communication with insurance companies Health information regulatory compliance Health record tracking Telephone systems Mail processing Typing Handling patient inquiries Faxing Document management Managing patient records Communication skills Medical claim status updates

Full Job Description Medical Records/Reception Location:

Mulvane, KS, 67110 Position Overview We are seeking a detail-oriented and organized Medical Records/Reception professional to join our team in Mulvane, KS. This role combines front desk management and medical records responsibilities, serving as a vital link between residents, families, clinical staff, and insurance providers. The ideal candidate will excel in communication, administrative support, and insurance authorization processes while maintaining compliance with healthcare regulations. Key Responsibilities Receptionist & Front Desk Management Serve as the primary point of contact for the facility. Greet residents, families, and visitors; direct them to appropriate units and maintain a welcoming environment. Answer a multi-line switchboard, screen calls, and take detailed messages for staff, nurses, and administration. Maintain sign-in/sign-out logs for visitors and assist with resident sign-out procedures for off-site appointments. Sort, process, and distribute incoming and outgoing mail, faxes, and facility packages. Assist with clerical tasks such as typing correspondence, assembling admission packets, and copying facility documents. Medical Records & Prior Authorization Review resident medical charts, physician orders, and insurance guidelines to submit timely prior authorization requests for specialized treatments, medications, imaging, or therapy services. Verify resident insurance eligibility, benefits, and coverage limitations. Serve as the primary liaison between the facility's clinical team and commercial insurance payers or managed care plans. Proactively track submitted authorization requests through payer online portals or phone follow-ups to ensure approvals are secured before services are rendered, minimizing claim denials. Collaborate with nursing staff, MDS coordinators, and attending physicians to gather necessary clinical notes, diagnostic codes, and medical necessity justifications required by insurance providers. Assist the billing department in researching, updating, and resubmitting paperwork for insurance denials or authorization discrepancies. Organize, thin, and maintain resident medical records in the Electronic Health Record (EHR) system to ensure compliance with long-term care regulatory frameworks and HIPAA privacy rules. Qualifications Previous experience in a receptionist or front desk role within a healthcare or long-term care setting preferred. Knowledge of medical records management and insurance prior authorization processes. Strong communication and interpersonal skills. Proficiency with multi-line phone systems and electronic health record (EHR) software. Detail-oriented with excellent organizational and clerical skills. Ability to maintain confidentiality and comply with HIPAA regulations. Familiarity with insurance payer portals and managed care plans is a plus. How to Apply Interested candidates are encouraged to submit their resume and cover letter for consideration.