Company description ENT & Allergy of New Orleans is growing! Our mission is to provide our patients and their families with the top-tier quality of care by the most efficient and professional means available. We are looking for our next talented and motivated member for our team! We are a dynamic, private medical office that offers competitive salaries and benefits. This is a great long-term opportunity with a continuously growing practice. Job Responsibilities Welcoming patients as they arrive. You often serve as the first point of contact for clients and visitors, so a friendly welcoming demeanor is essential for creating a positive impression. Answering calls in a prompt, courteous, and professional manner. Address patients questions and concerns while providing excellent customer service. Explain financial obligations to the patients or responsible parties and collect co-pays and balances as required. Verify patients' insurance eligibility Maintain up to date information in patient accounts Perform other related duties as assigned. Required Skills Customer Service Friendly, open and supportive demeanor Ability to accurately understand complicated patient concerns, and respond with clarity and empathy. Ability to discern when to escalate a situation to supervisor Team Collaboration Maintain positive attitude in problem-solving with coworkers to address front desk issues Clearly, promptly and respectfully communicate problems or questions to appropriate co-workers Provide feedback to co-workers and PCC lead regarding how to improve patient experience and front desk operations Able to learn and use medical terminology Self-Directed Able to proactively identify how to best use time Work well in fast paced environment Effectively prioritize tasks and maximize quality of patient experience even during busy periods Attention to detail Ability to follow complex protocols for data entry Ability to accurately enter data, and catch and correct mistakes This job is a good fit for you if You take pride in being the face of a business, and demonstrate exceptional professionalism and patients You enjoy working with a close-knit team to manage patient flow in a small clinic You enjoy learning new things and figuring out how processes can be improved You take pride in the accuracy and efficiency of your work Our company core values resonate with you ENT & Allergy of New Orleans Core Values Desire to Learn Seek continuous growth and improvement Give and receive constructive criticism with a positive attitude Provide access to training and professional growth opportunities Solution oriented Focus on finding the best possible solution, regardless of the challenges, problems and barriers that we face Teamwork Approach problems and challenges with a positive attitude that invites everyone to participate in finding a shared solution Handle conflict with professionalism and respect Purpose Driven Focus on providing high quality, compassionate service to patients and dedicated support to fellow employees Demonstrate a work ethic that shows we respect the job, fellow employees and patients Integrity Act in a ways we are proud of, no matter if we are being watched or not. Accountability Make realistic commitments and fulfill them Take responsibility for our mistakes

Job Type:

Full-time Pay:

From $16.00 per hour

Benefits:

401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Health insurance Life insurance Paid time off Uniform allowance Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Customer Service:

1 year (Preferred)

Computer Skills:

1 year (Preferred)

Work Location:

In person