Responsibilities:

Welcome patients upon arrival, guide them through the check-in process, and help ensure a positive and welcoming front office experience.
Coordinate appointment calendars by scheduling, confirming, rescheduling, and canceling visits based on provider availability and patient needs.
Manage incoming phone calls and front desk inquiries, providing clear information and directing questions to the appropriate staff when needed.
Maintain accurate patient information in office records and verify demographic or appointment details during each visit.
Support daily reception activities such as preparing paperwork, organizing front office workflow, and assisting with general administrative needs.
Communicate effectively with patients, clinical staff, and providers to keep office operations running smoothly throughout the day.
Assist with updates to office procedures or front desk systems when needed as part of ongoing operational support.
Help monitor waiting room flow and address routine patient concerns with courtesy and efficiency.

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