Why Join Us:

Be a part of an equine referral and surgical center with an ambulatory practice We combine state-of-the-art veterinary medicine and surgery with exceptional client service and a collaborative team culture. The Care Coordinator plays a critical role in clients' experiences and the smooth functioning of the hospital. The Care Coordinator is responsible for greeting and directing hospital visitors, answering all incoming phone calls and relaying messages accurately, maintaining client and patient records and files, and handling payments and invoices according to established policies and procedures. The Care Coordinator also provides clerical and administrative support for DVMs and hospital staff.

Essential Job Functions and Responsibilities:

Provide high-quality customer service Maintain a professional appearance (clothes and attitude) and a clean workspace Answer phone calls and take detailed messages; recognize the characteristics of a medical emergency verses a standard appointment request, and relay messages to DVMs accordingly Schedule appointments and surgeries at DVM's direction and communicate with clients about scheduling Identify and work compassionately with clients in various emotional states Maintain complete and accurate client and patient records Process payments and invoices Type documents and discharges as directed Monitor hospital inbox and direct messages to the appropriate staff member or file according to hospital procedures Receive and distribute incoming mail, prepare shipments for FedEx and UPS Light cleaning Other duties as assigned

Qualification and Competencies:

Applicants must be 18 years of age or older to be considered for this position Possess a high school diploma or GED Experience with horses: must possess the knowledge and critical thinking skills required to determine equine emergencies vs standard appointment requests, and the ability to relay pertinent details and information to DVMs accurately and efficiently At least one year of experience working in an administrative or clerical capacity The ability to multi-task effectively, prioritize work appropriately, and maintain excellent customer service and communication skills in a fast-paced environment Strong attention to detail and organization skills Strong written and verbal communication skills Computer skills: competency with Microsoft Office suite, experience with veterinary PIMS systems a plus Dependability; full-time presence at work is essential for every shift Flexibility Team player

Schedule:

Monday - Friday, 7:45 am to 4 pm Overtime as needed All time off to be preapproved by supervisor What We Offer We care deeply about supporting our team members — professionally and personally.

Benefits include:

Medical, dental, and vision insurance Paid Parental Leave (birth, adoption, foster) 401(k) with discretionary contribution Team Member Pet Discounts Emotional wellbeing support — including Calm app access and 24/7 EAP CE stipends and career development resources Grant Circle — a relief fund for team members facing personal hardship Local hospital culture backed by national resources Pay Range $16.75 — $20.47 USD At PetVet Care Centers, we're committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals , including 1700+ veterinarians , we offer a unique blend of local leadership and national support that helps our hospitals thrive. Our model is built on partnership, collaboration, and local medical autonomy , empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact. You care for pets. We care for you. PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.

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Equine Veterinary Receptionist (Care Coordinator) - Manor Equine Hospital