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ReFocus Eye Health
Medical Receptionist
Career Insights for Medical Secretary
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Based on Maryland data
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What they do
A Medical Secretary provides secretarial work that requires specialized knowledge of medical terminology and procedures, insurance and billing processes and medical records management. Works with physicians and other clinicians. May gather intake information from patients scheduled for appointments at an office.
$41,772 / year median in Maryland
+8% projected growth
Job Description
Medical Receptionist
Up to 40 hours per weekJoin Our Dynamic Medical Team as a Medical Group Front Desk Representative!
Are you a friendly, organized, and tech-savvy professional looking to make a real difference in patient care? We are an established multi-specialty Ophthalmology group seeking a motivated Front Desk Representative to be the welcoming face of our busy practice. You'll play a crucial role in ensuring a smooth and efficient patient experience.
Are you a friendly, organized, and tech-savvy professional looking to make a real difference in patient care? We are an established multi-specialty Ophthalmology group seeking a motivated Front Desk Representative to be the welcoming face of our busy practice. You'll play a crucial role in ensuring a smooth and efficient patient experience.
Your Impact:
- Be the patient's first point of contact: Greet patients warmly, manage check-ins/check-outs, and answer their questions with clarity and compassion.
- Masterful scheduling & coordination: Efficiently schedule appointments, manage provider schedules, and keep our workflow running smoothly.
- Expert communication & organization: Answer calls, manage messages, verify patient information, and maintain accurate records.
- Financial accuracy: Collect co-pays, verify insurance eligibility, and ensure accurate daily financial reporting.
- Problem solving & patient advocacy: Address patient concerns, escalate issues as needed, and ensure a positive experience.
- Team collaboration: Work seamlessly with providers, clinical and administrative staff, and external partners.
What You'll Bring/Requirements:
- Reliability, a positive attitude, and excellent teamwork skills.
- Strong communication and interpersonal abilities.
- Proficiency in data entry and computer skills.
- Ability to thrive in a fast-paced environment.
- Exceptional customer service skills.
- Proven experience in a medical administrative role, with knowledge of medical terminology and office procedures.
- Must hold a high school diploma or equivalent.
Bonus Points:
- Prior experience in ophthalmology.
- Familiarity with Electronic Medical Records (EMR).
Perks & Benefits:
- Competitive 401(k) with matching.
- Comprehensive health, dental, and vision insurance.
- Disability and life insurance.
- Flexible spending account.
- Generous paid time off.
Important Details:
- Must be able to travel to multiple locations (if applicable).
- Availability for evenings and weekend rotations (if applicable - varies by practice).
- Ability to handle a high-volume practice.
- This position is in person.