At The Salvation Army our employees are the heartbeat of our mission. We foster a community of passionate people dedicated to changing lives and bringing hope to those who need it most.

Position Summary:

The Intake Receptionist supports the mission of The Salvation Army by responding to, screening and prioritizing requests for assistance to determine primary need and urgency of need. The Intake Receptionist facilitates assistance, schedules appointments, and provides information and referrals with the goal of mediating crises.

Essential Responsibilities:

Provides excellent customer service by greeting and responding to guests in-person or via phone

Conducts screenings for in-kind and financial needs; determining and discerning primary need and urgency of matter

Provides program information and referrals and schedules appointments

Identifies resources and next steps that are available to address needs

Stays up-to-date with program requirements and trends in the community

Maintains records and statistical data; providing information for reports as requested

Perform other duties as assigned

Qualifications:

Education/Experience:

High school diploma or GED, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities

Experience in a call center or front desk role (preferred)

Bi-lingual English and Spanish (preferred)

Experience working with low-income populations (preferred)

One-year experience in social work or social service field (desired)

Skills, Knowledge & Abilities:

Learn and adhere to The Salvation Army Social Services Code of Ethics

Adhere to professional codes of ethics as they apply to professional licensing

Understand and adhere to professional boundaries within and outside of the organization

Maintain client confidentiality and obtain appropriate releases of information

Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice, and promote racial understanding and reconciliation

Complete Caseworker Certification Program within 120 days of hire

Computer Skills:

Basic skills in Microsoft Office 365

Working knowledge of TEAMS and SharePoint

Willingness to learn new software as needed

Certificates and Licenses:

Complete Safe From Harm training, and keep current as needed

The Salvation Army offers the following benefits: Health Care Benefits which include: Medical

Dental

Vision

Hearing

Flexible spending accounts

AFLAC

Voluntary life insurance benefits Short-Term and Long-Term Disability options

Pet Insurance

Pension contributions (currently 6.0% of your earnings) begin the first quarter after 1 year of employment. Vesting starts after three years of employment, 100% vested after five years of employment The Salvation Army also offers a 403(b) voluntary retirement savings plan in which you may participate immediately, with approved vendors. There is currently no organizational match for 403(b) contributions.

Employee Discounts

Paid Time Off which includes: Sick days begin accruing the first of the month following 30 days of employment and you may begin to use accrued sick days once available. Up to (6) earned sick days per year may be used as discretionary days. Vacation begins accruing the first of the month after one full calendar month after employment begins, and you may begin to use vacation days after (90) days of employment. The accrual rate is based upon years of service and approved hours worked.

You will receive up to 2 personal days per year based on date of hire.

Birthday off with pay. Paid holidays are effective immediately. The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.