Medical Receptionist/Office Coordinator

Medical Receptionist/Office Coordinator US Rehabilitation and Health Services Livonia, MI Job Details Full-time 1 day ago Benefits Disability insurance Health insurance Paid time off Life insurance Paid sick time Qualifications Computer operation Spreadsheets Maintaining patient confidentiality Basic math Scanning Microsoft Office Attention to detail

Full Job Description Job Description:

We are a fast-paced Physical Therapy & Wellness clinic looking for an upbeat, friendly, dedicated, office professional seeking long-term placement in the Front Office environment. The Front Office Receptionist/Coordinator oversees the entire patient experience, the delivery of our trusted brand of service, and the efficient operations of daily business activities. The Front Office Receptionist/Manager puts our patient's experience first and supports our US Rehab team members. The Front Office Receptionist/Manager is responsible for the performance of the front office, schedule management, accuracy & efficiency of daily operations and assist the Clinic staff.

Key Responsibilities:

The following is a representation of some of the main areas of focus for our Front Office Receptionist/Manager. Oversee and support day-to-day office activities in a fast-paced out-patient physical therapy clinic. Maintain excellent communication with Clinic staff and owners to ensure you are both on the same page regarding clinic goals, changes, topics of concern, team morale, etc. Champion action plans for achieving company goals. Communicate with providers and office employees through regular discussions, meetings and visuals. Resolve issues in a real-time environment, such as employee relations, customer service, office supply orders, financial issues, patient complaints, etc. Collaborate with Clinic Director to create monthly marketing targets, organize/create meeting agendas, etc. Create and manage front office schedule and provider schedule availability. Audit office practices, documentation, & processes to assure adherence to company policies & procedures, including but not limited to: auditing patient charts, monitoring interactions with patients, quality-control of various accounting reports, etc. Welcome & greet all patients & visitors, in person, via text, & over the phone. Answers phones wile maintaining a polite, consistent phone manner using proper telephone etiquette. Assist patients/clients with scheduling appointments for all services offered. Fax, Scan, Email.

Required Skills:

Superb Customer Service & Communication Skills. Accurate Attention to Detail & Prioritization. Ability to manage time efficiently in a stressful environment while maintaining professionalism and composure. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Must be familiar with MS Office, including Excel, and have the ability to learn computer operating systems. Maintain confidentiality.

Required Experience:

Two or more years of medical office experience; Experience in a Physical Therapy Clinic or previous Medical Office Management a plus (please highlight your medical experience)

Job Type:

Full-time Benefits:

Disability insurance Health insurance Life insurance Paid sick time Paid time off Ability to

Commute:

Livonia, MI 48154 (Required)

Work Location:

In person