A Medical Secretary provides secretarial work that requires specialized knowledge of medical terminology and procedures, insurance and billing processes and medical records management. Works with physicians and other clinicians. May gather intake information from patients scheduled for appointments at an office.
Medical Receptionist Metropolitan Rehabilitation Clinics, Inc. Oak Park, MI Job Details Full-time 5 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance Qualifications Customer communication Teamwork HIPAA Care documentation Medical scheduling Attention to detail
Full Job Description Schedule:
Monday-Friday, 5:30 AM - 1:00 PM Must be available to work limited Saturday hours as needed as well. Metro Recovery Center (MRC) provides comprehensive substance use disorder treatment, Medication for Opioid Use Disorder (MOUD), mental health counseling, psychiatric services, and integrated dual diagnosis care. We are seeking a dependable, organized, and compassionate Medical Receptionist to serve as the first point of contact for our patients. This role is essential to ensuring patients receive timely care and that clinic operations run smoothly each day. The ideal candidate thrives in a fast-paced healthcare environment, communicates effectively with patients and clinical staff, and can successfully manage multiple priorities while maintaining attention to detail. Responsibilities Patient Reception & Customer Service Greet patients, visitors, and staff in a professional and welcoming manner Check patients in and out for appointments Assist new patients with intake paperwork Answer questions regarding appointments, services, and clinic procedures Provide excellent customer service while maintaining professionalism and compassion Scheduling & Care Coordination Schedule, reschedule, and confirm appointments Coordinate appointment schedules with counselors, providers, and nursing staff Communicate patient arrivals and scheduling updates to clinical staff Ensure patients are scheduled appropriately based on service type and provider availability Perform appointment reminder and follow-up calls Insurance Verification & Administrative Support Verify insurance eligibility and benefits Update demographic and insurance information Collect copays and process patient payments Assist with billing-related inquiries Maintain accurate patient records and documentation Electronic Medical Records (EMR) Enter and update patient information within Methasoft and other clinic systems Maintain accurate and organized patient records Document phone messages and patient communications appropriately Communication & Team Collaboration Serve as a communication hub between patients, counselors, nurses, providers, and administrative staff Route calls and messages accurately and efficiently Ensure important information is communicated to the appropriate team members Support overall clinic operations and workflow Compliance & Confidentiality Maintain strict HIPAA compliance and patient confidentiality Handle sensitive information with professionalism and discretion Preferred Experience in a medical office, behavioral health clinic, or substance use treatment setting Experience with insurance verification Experience scheduling patient appointments Experience using electronic medical records (EMR) systems Knowledge of HIPAA requirements Benefits Health Insurance Dental Insurance Vision Insurance Paid Time Off (PTO) Holiday Pay Opportunities for professional development and growth Why Join MRC? At MRC, every team member plays an important role in supporting individuals on their recovery journey. If you are compassionate, organized, and looking for an opportunity to make a meaningful impact in your community, we encourage you to apply.
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Please confirm that you can consistently work the following schedule:
Monday-Friday:
5:30 AM - 1:00
PM Saturday:
Required weekly shift (hours to be determined) Applicants must be available to work this schedule to be considered.
