Front Desk - Port Huron

Front Desk Receptionist Michigan Locations:

Commerce Twp., Fraser, Port Huron, Rochester Hills, Royal Oak, and Warren Position Summary Fraser Eye Care Center is a leading ophthalmology practice committed to providing exceptional, patient-centered eye care in a welcoming and professional environment. We are seeking a friendly, organized, and dependable Front Desk Receptionist to join our team. As the first point of contact for our patients you will play a vital role in creating a positive patient experience. This position requires excellent customer service, strong communication skills, attention to detail, and the ability to work both independently and collaboratively in a fast-paced medical office. The ideal candidate is comfortable using technology, enjoys helping people, and thrives in a team-oriented environment. Skills Required Welcome and assist patients and visitors with professionalism, warmth, and courtesy. Register new patients and update demographic, insurance, and personal information in the practice management system. Assist patients with the self-service check-in kiosk and ensure an efficient check-in process. Verify insurance eligibility and accurately enter insurance information. Collect patient copays, balances, and other payments while maintaining accurate payment records. Schedule, reschedule, and confirm patient appointments. Answer high-volume incoming phone calls, route calls appropriately, take detailed messages, and assist callers with scheduling and general inquiries. Contact patients regarding appointments, reminders, and other practice communications. Scan and upload patient documents into the electronic medical record (EMR). Process incoming referrals, medical records requests, and other administrative documentation. Run daily and weekly reports as assigned. Maintain patient confidentiality and comply with HIPAA and practice policies. Keep the reception area clean, organized, and welcoming. Work collaboratively with physicians, technicians, and fellow team members to provide an exceptional patient experience. Rotate between front desk and call center responsibilities as needed. Qualifications High school diploma or equivalent required. Previous medical office, ophthalmology, optometry, or healthcare customer service experience preferred. Experience with electronic medical records (EMR), practice management software, and standard computer applications. Excellent customer service, interpersonal, and communication skills. Strong organizational skills with exceptional attention to detail. Ability to multitask, prioritize responsibilities, and remain calm in a fast-paced environment. Comfortable learning and using patient check-in kiosks and other office technology. Knowledge of medical terminology is preferred. Ability to work effectively both independently and as part of a team. Ability to stand for extended periods while performing front desk duties. Willingness to rotate between front desk and call center responsibilities. Reliable transportation and flexibility to work at multiple Fraser Eye Care Center office locations as needed.