Medical Front Office Reception

Join Our Mission of Compassionate Eye Care! Are you passionate about making a difference in patients' lives? We're seeking a dedicated Patient Representative who thrives in a caring, fast-paced medical environment. You'll be the welcoming face patients see from check-in to check-out, ensuring their entire experience is smooth and professional.

What You'll Do:

Complete patient check-in/check-out

• Verify demographics, insurance, copy cards, and collect payments Manage patient scheduling
• Book, reschedule, and coordinate appointments with physician schedules Handle financial responsibilities
• Collect fees, maintain cash drawer, process payments and insurance Answer phones & triage calls
• Provide excellent phone support and emergency situation recognition Support patient care coordination
• Handle referrals, pre-certifications, and medical records releases Administrative excellence
• Filing, correspondence, chart preparation, and general office support

What We're Looking For:

Customer service experience

• You genuinely enjoy helping people and resolving concerns Strong communication skills
• Excel at active listening and professional interaction Financial accuracy
• Comfortable handling payments, cash management, and insurance processing Medical office aptitude
• Ability to learn medical terminology and practice procedures Reliability & teamwork
• Someone who takes pride in their work and supports colleagues Compassionate nature
• Empathy and tact when working with ill, older, or distressed patients Organizational skills
• Can multitask during busy periods while maintaining accuracy Emergency awareness
• Ability to recognize urgent situations and respond appropriately

Requirements:

High school diploma or GED required Customer service experience required Proficiency with Microsoft Office Suite and ability to learn new software Ability to lift up to 50 pounds occasionally, with normal range of vision and hearing (corrected if needed) Must maintain strict patient confidentiality (HIPAA compliance) Ability to work under pressure and handle stressful situations professionally Strong math skills for financial transactions and insurance processing

Why You'll Love Working Here:

Meaningful work

• Help patients receive the eye care they need Team environment
• We truly work together and support each other Professional growth
• Learn new systems and expand your healthcare knowledge Stable schedule
• Monday-Friday medical office hours Ready to serve our northern Michigan community with "unsurpassed medical and surgical eye care in an environment of kindness and dignity"?

We'd love to hear from you! Apply today and become part of our dedicated team. Grand Traverse Ophthalmology Clinic is an equal opportunity employer committed to creating an inclusive environment for all employees.

Job Type:

Full-time Pay:

From $17.50 per hour

Benefits:

401(k) 401(k) matching AD&D insurance Bereavement leave Dental insurance Dependent health insurance coverage Disability insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance On-the-job training Paid jury duty Paid time off Paid training Referral program Retirement plan Vision insurance

Education:

High school or equivalent (Required) Shift availability: Day Shift (Required) Ability to

Commute:

Traverse City, MI 49686 (Required)

Work Location:

In person Medical Front Office Reception 2.2 2.2 out of 5 stars 929 Business Park Drive, Traverse City, MI 49686 From $17.50 an hour

• Full-time Grand Traverse Ophthalmology Clinic 10 reviews From $17.50 an hour
• Full-time Join Our Mission of Compassionate Eye Care!

Are you passionate about making a difference in patients' lives? We're seeking a dedicated Patient Representative who thrives in a caring, fast-paced medical environment. You'll be the welcoming face patients see from check-in to check-out, ensuring their entire experience is smooth and professional.

What You'll Do:

Complete patient check-in/check-out

• Verify demographics, insurance, copy cards, and collect payments Manage patient scheduling
• Book, reschedule, and coordinate appointments with physician schedules Handle financial responsibilities
• Collect fees, maintain cash drawer, process payments and insurance Answer phones & triage calls
• Provide excellent phone support and emergency situation recognition Support patient care coordination
• Handle referrals, pre-certifications, and medical records releases Administrative excellence
• Filing, correspondence, chart preparation, and general office support

What We're Looking For:

Customer service experience

• You genuinely enjoy helping people and resolving concerns Strong communication skills
• Excel at active listening and professional interaction Financial accuracy
• Comfortable handling payments, cash management, and insurance processing Medical office aptitude
• Ability to learn medical terminology and practice procedures Reliability & teamwork
• Someone who takes pride in their work and supports colleagues Compassionate nature
• Empathy and tact when working with ill, older, or distressed patients Organizational skills
• Can multitask during busy periods while maintaining accuracy Emergency awareness
• Ability to recognize urgent situations and respond appropriately

Requirements:

High school diploma or GED required Customer service experience required Proficiency with Microsoft Office Suite and ability to learn new software Ability to lift up to 50 pounds occasionally, with normal range of vision and hearing (corrected if needed) Must maintain strict patient confidentiality (HIPAA compliance) Ability to work under pressure and handle stressful situations professionally Strong math skills for financial transactions and insurance processing

Why You'll Love Working Here:

Meaningful work

• Help patients receive the eye care they need Team environment
• We truly work together and support each other Professional growth
• Learn new systems and expand your healthcare knowledge Stable schedule
• Monday-Friday medical office hours Ready to serve our northern Michigan community with "unsurpassed medical and surgical eye care in an environment of kindness and dignity"?

We'd love to hear from you! Apply today and become part of our dedicated team. Grand Traverse Ophthalmology Clinic is an equal opportunity employer committed to creating an inclusive environment for all employees.

Job Type:

Full-time Pay:

From $17.50 per hour

Benefits:

401(k) 401(k) matching AD&D insurance Bereavement leave Dental insurance Dependent health insurance coverage Disability insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance On-the-job training Paid jury duty Paid time off Paid training Referral program Retirement plan Vision insurance

Education:

High school or equivalent (Required) Shift availability: Day Shift (Required) Ability to

Commute:

Traverse City, MI 49686 (Required)

Work Location:

In person